Laura Pierce 🐾

Our in-flight crew was great – literally staging us at the door to run to catch our international flight that was due to leave at the exact time we arrived. In Boston, we spent 90 minutes being told a number of false statements (they are holding the flight, they will pick you

I am concerned at the actual lack of reimbursement/credit related to this trip. After another airline cancelled our flight to Dublin, we made the decision to spend the $3,600 last minute for two one-way flights from MSP to Dublin with a layover in Boston.

As an executive leader in an industry that navigates narrow margins, I understand the challenges of maintaining revenue streams as well as the importance of maintaining customer loyalty to ensure ongoing revenue opportunity. While I appreciate their nod to my inconvenience-