We help US and UK organizations become customer-centric and create great customer experiences by helping them think different about #Marketing and #CX.

Silicon Valley/UK
Joined August 2012
M4 Communications retweeted
Metrics without purpose is nothing more than incoherent data!
The Confidence Question - Do We Really Need Another Metric? buff.ly/2PXa1AI #CX #metrics #NPS
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M4 Communications retweeted
In today's @Wootric #CX Roundup: Articles ft. @SueDuris, @DomNicastro, @cmswire, @M4_Comm, @btemkin, @danielnewmanUV, @firstround, @kiapuhm, @OpenViewVenture, @MindtheProduct, @NikkiElizDemere Get it here: bit.ly/2y3A1Qh Sign up to receive the next one!
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M4 Communications retweeted
ProfitWell recently looked at #NPS scores in both #B2B and #B2C aggregated across thousands of companies and found the average NPS score dropped from the upper 20's and 30's from 5 years ago to single digits and low teens today. Should companies be concerned? #CXChat
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M4 Communications retweeted
Journey, Journey, Journey! Join @annettefranz and me today at 11am PT for #CXChat when we discuss #customerjourneymapping. We're looking forward to seeing all of your amazing insights! #CX #CustomerSuccess #CustServ #custexp #EX #emplexp
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M4 Communications retweeted
Excited to hear some great #startup thought leadership at #SUS17 tomorrow, 11/1. Catch all the details here: startup-summit.com
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M4 Communications retweeted
Can't make the summit? Catch the action via our Live Stream! Make sure you like the Facebook page to get access - Facebook.com/wearethefutures…
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M4 Communications retweeted
"Gate Content or Build Trust - Your Choice" by @M4_Comm on @LinkedIn linkedin.com/pulse/gate-cont… #content #marketing
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M4 Communications retweeted
Great @ocregister recap of #DigitalR2R > @UCIrvine helps companies reinvent themselves for the digital age ocregister.com/articles/digi…
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Great effort by @Brett_Moffitt #66ForCharacter #BMR4Character - speed was top 43 but bumped by provisionals - Next Time!
M4 Communications retweeted
"Make it simple, but significant." -Don Draper #WednesdayInspiration
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M4 Communications retweeted
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M4 Communications retweeted
Is Your Content Created for Machines or Humans? ow.ly/tGczx #contentmarketing #Blogging #Marketing #marketingtips
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M4 Communications retweeted
Be a Social Seller not a Social SPAMMER via @nimble buff.ly/1qc5O50 @johngoldenfrr #SocialSelling #SShour
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M4 Communications retweeted
Why Marketers Should Stop Expecting Their Content To Go Viral curatti.com/marketers-stop-e… via @janlgordon @britopian #sm
M4 Communications retweeted
49ers Sell Out Season Tickets For Inaugural Season At Levi's Stadium fb.me/1b07eNr0L
M4 Communications retweeted
I don't ask often, but I am putting in a plug to ask you to consider liking @M4_Comm's #Facebook pg listed here: on.fb.me/1gCEavB
M4 Communications retweeted
We're trying to build up @M4_Comm #fb page. I would apprec it if u would go to facebook.com/m4communication… and like pg. Great content there. Thx!
M4 Communications retweeted
10 Qualities That You Need To Create A Sustainable Brand fastcoexist.com/node/1682364 via @FastCoExist
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