Hello, @Advo_RS. Thank you for reaching out to Malaysia Airlines. We understand your concern and sincerely apologise for any inconvenience caused. Kindly send us a Direct Message (DM) and provide the following details for verification and further checks: Booking reference / E-ticket number: Registered mobile number with country code: Email address linked to the booking: Date of ticket issuance: Once we receive the above information via DM, we will review the matter further and assist you accordingly. We look forward to your reply. -NK

Hi, @Tushar_TKG_Corp. We sincerely apologise for the inconvenience caused by the extended delay to your journey and understand your frustration regarding the experience you encountered while seeking assistance with your travel arrangements. To assist you further with this matter, kindly provide the following details via direct message (DM) for verification and additional checks:   Booking reference or ticket number: Full names of all passengers in the booking: Email address linked to the booking: Booking source (website, mobile application, travel agent): We look forward to hearing from you soon. -LV

Hi, @noodletoe. We are sorry to hear how you feel. We understand your frustration about the limited information available while your case is still under review. Please be assured that your concerns have been noted and that the investigation is still ongoing. As soon as there is an update, the relevant department will contact you directly via your registered email address. If you do not receive any update within seven (7) working days, we kindly recommend that you contact us again for further assistance. In the meantime, we appreciate your patience. -CD

Hi, @noodletoe. We are sorry to hear about the inconvenience you have experienced. To assist you further, can you confirm whether you received the case number starting with ENR after submitting your request to the Enrich team? If so, please send the details below via direct message (DM). Case reference number: Registered email address: We look forward to hearing from you. -SU

Hi, @ibex2sam. Thank you for contacting us. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox. -LV

Hi, @ibex2sam. Thank you for getting back to us. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox at your convenience. -SK

Thank you for getting back to us, @Tushar_TKG_Corp. We are sorry to learn about your experience and understand your frustration regarding the disruption to your journey and the concerns raised about the travel options provided. To allow us to review the matter and check the status of any existing case, may we confirm whether you have already been issued a case reference number? If so, we kindly request the case reference together with the email address linked to the case via direct message (DM). Once again, we apologise for any inconvenience caused, and we look forward to hearing back from you. -JS​‌

Hello, @Tushar_TKG_Corp. Thank you for bringing this matter to our attention. We sincerely apologise for the disruption to your journey and understand your frustration regarding the delay and travel experience. For your privacy and security, we kindly recommend deleting or editing your public post, as it contains your ticket reference number. Please send us a Direct Message with the relevant details instead, and we will be pleased to review the matter further and assist you accordingly. We look forward to hearing from you. -VN

Hi, @ibex2sam. Regarding case number FY01865-12/2025, we reached out to you via direct message (DM) on 4 October 2026. Kindly refer to our DM and contact the respective airline for further assistance regarding your enquiry. Thank you. -NA

Malaysia Airlines is proud to add another milestone to a growing list of achievements, with our latest wins at the NEXT Awards Malaysia 2026 celebrating the creativity, innovation and dedication behind our marketing efforts. ✈️💙 Among the standout achievements include being awarded the prestigious Brand of the Year Grand Prix, Gold for Most Innovative Marketing Team of the Year, as well as all podium positions in the Most Innovative Brand Awareness Campaign. This marks a significant moment for our team and the work we continue to do to build a distinctive and meaningful brand. Our full list of accolades are: 🏆 Brand of the Year Grand Prix 🥇 Gold, Most Innovative Marketing Team of the Year 🥇 Gold, Most Innovative Launch/Re-launch Campaign - A330neo: The Flight of Your Dreams 🥇 Gold, Most Innovative Advertising Campaign - A330neo: The Flight of Your Dreams 🥇 Gold, Most Innovative Brand Awareness Campaign - A330neo: The Flight of Your Dreams 🥈 Silver, Most Innovative Launch/Re-launch Campaign - Time for Chiang Mai 🥈 Silver, Most Innovative Content Marketing Campaign - Time for Chiang Mai 🥈 Silver, Most Innovative Advertising Campaign - Time for Chiang Mai 🥈 Silver, Most Innovative Brand Awareness Campaign - Time for Chiang Mai 🥈 Silver, Most Innovative Integrated Marketing Campaign - A330neo: The Flight of Your Dreams 🥉 Bronze, Most Innovative Brand Awareness Campaign - Time for Da Nang Behind every achievement is a team that brings fresh perspectives, challenges conventions and finds new ways to connect with our audiences. From compelling storytelling to innovative marketing experiences, our work reflects a shared ambition to bring the Malaysia Airlines brand to life and showcase the warmth of Malaysian Hospitality. As we continue towards our Destination 2030 aspiration of becoming one of the Top 10 Global Airlines, we remain committed to pushing boundaries and creating more meaningful connections with people around the world. To our partners and passengers, thank you for being part of our journey. Your continued support inspires us to keep creating work that connects people, celebrates Malaysia and brings the world closer together. 💙 #MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #NEXTMY2026

Hi, @seanyong690. Thank you for contacting us. We understand that you would like to know whether the situation may impact flight MH388 from Kuala Lumpur (KUL) to Shanghai (PVG). Please be advised that the flight remains scheduled to depart at 9:10 am local time on 4 November 2026. Malaysia Airlines continues to monitor the weather situation and will take all necessary measures to ensure safe and reliable operations. The safety of our passengers and crew remains our highest priority. If you have a confirmed booking with us, we urge you to ensure that your contact details are up to date via the 'My Booking' tab on our official website [malaysiaairlines.com] to receive timely updates. Alternatively, you can also check the status of your flight up to three (3) days in advance via the 'Flight Status' tab. Kindly note that if there are any changes or cancellations to your booking, you will receive a notification via email or SMS from Malaysia Airlines.‌​‌ -FA

Hello. @Advo_RS. We are sorry to hear about the inconvenience you have experienced and understand your concern regarding this matter. Kindly provide the details that were previously requested via direct message. Once we have received the information, we will conduct further checks and assist you accordingly. Thank you for your patience and cooperation. -SS

Hi, @D5iyn. We understand your concern. Please be informed that we have responded to you via direct message (DM). Kindly check your inbox at your convenience. -SU

Hi, @D5iyn. Please be advised that we have responded to you via private message (PM). Kindly check. -AE

Travel Advisory: Cancellation of Flights to/from Taipei on 23 October 2026 Due to adverse weather conditions associated with Typhoon Champi, Malaysia Airlines will be cancelling flights MH366 (KUL–TPE) and MH367 (TPE–KUL) on 23 October 2026. Affected passengers may request a refund or rebook their travel on the same route at no additional cost within 30 days of the original flight date via ‘My Booking’, AskMH Live Chat or the Malaysia Airlines Global Contact Centre. Passengers are advised to ensure their contact details are updated via the ‘My Booking’ feature on the Malaysia Airlines website or mobile app to receive timely flight updates. Malaysia Airlines is closely monitoring the weather situation and will provide further updates as necessary. For more information, visit: malaysiaairlines.com/my/en/m…

Hi, @Advo_RS. Thank you for contacting Malaysia Airlines. We acknowledge your concern regarding the refund for your flight cancelled during the COVID-19 period and sincerely apologise for the inconvenience and frustration caused by the prolonged delay. We would like to review the matter thoroughly. Kindly send us a Direct Message (DM) with the following details: Booking reference (PNR) or e-ticket number: Full names of all passengers: Email address linked to the booking: Once we receive the details, we will review the matter and provide further assistance accordingly. -VN

Hello, @siewyifish. Thank you for contacting Malaysia Airlines. Could you kindly clarify the issue you are experiencing with the Points Redemption feature via direct message? For example, are you encountering an error message, unable to complete the redemption process, unable to view available rewards, or experiencing another issue? We will be happy to investigate and assist you further once we receive more details. -VN

Hello, @Sufiyan3138. We understand your disappointment and frustration, and we sincerely apologise for any inconvenience caused. We have reached out to you via direct message (DM). Kindly review your inbox, and we will continue to assist you there. -NA

Hi, @PUTRIiire. Thank you for contacting us. We understand your concern regarding the booking cancellation and your refund request. Kindly provide us with the following details via direct message (DM) for further checks and verification purposes. Names of all passengers in the booking: Booking reference or E-ticket number: Email address linked to the booking: Date of issuance: We look forward to hearing from you soon. -SK

Hello, @ve99698514. Thank you for reaching out, and we appreciate your loyalty as an Enrich Platinum member. We would be happy to check the baggage allowance associated with your booking and advise accordingly. To proceed, kindly send us a direct message (DM) with the following details: Booking reference: Contact number associated with the booking (including country code) Email address associated with the booking: Date of ticket issuance: Once we receive the above information, we will be pleased to review your booking and assist you further. -JS