Client Heartbeat MSP (@MSPheartbeat) profile picture

Client Heartbeat MSP

@MSPheartbeat

Tips & Resources for IT Company's & MSPs. Sharing tips on customer retention, satisfaction & loyalty. By Gordon Tan & Ross Beard. Follow @ClientHeartbeat

blog.clientheartbeat.com
Joined February 2013
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Photo by Client Heartbeat MSP (@MSPheartbeat)Photo by Client Heartbeat MSP (@MSPheartbeat)Photo by Client Heartbeat MSP (@MSPheartbeat)Photo by Client Heartbeat MSP (@MSPheartbeat)Photo by Client Heartbeat MSP (@MSPheartbeat)
Stop ignoring IT clients: Are you making these costly mistakes? blog.clientheartbeat.com/cus…
As a round up for the year, I want to share with you five of our best articles that were popular in 2014: blog.clientheartbeat.com/bes…
"Measuring customer satisfaction is one of the best ways you can benchmark and improve your customer experience." blog.clientheartbeat.com/mea…
Have you tried one of these Net Promote Score software tools? blog.clientheartbeat.com/net…
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NEW: 4 reasons why customer advocacy is important to your business: bit.ly/1rvIS0v
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NEW: How Chick-fil-A Creates a Memorable Experience (and Grows Revenue by 13% Annually) blog.clientheartbeat.com/chi…
Learning from Amazon: How to Improve the Ecommerce Customer Experience blog.clientheartbeat.com/eco…
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Will your MSP / IT Company focus on the customer experience in 2015? Our predictions for #CX blog.clientheartbeat.com/cus…
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The Challenges of Delivering a World-Class Customer Experience blog.clientheartbeat.com/cus…
Does your MSP provide a great mobile experience? Why the Mobile Customer Experience is Important: 5 Reasons blog.clientheartbeat.com/mob…
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We explore how Hubspot creates an amazing website customer experience (7 examples) blog.clientheartbeat.com/web…
Can Live Chat Improve Your Customer Experience? blog.clientheartbeat.com/liv…
New post >> 3 Customer Experience Metrics You Need to be Measuring blog.clientheartbeat.com/cus…
3 Customer Experience Ideas You Can Still Implement Before 2014 Ends blog.clientheartbeat.com/cus…
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N-able@Nable1 Sep 2014
Gordon Tan @MSPheartbeat giving us the lowdown on customer satisfaction and importance of culture #MAXCC ANZ
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Are you changing with the times? How Social Media Has Changed the Customer Experience Forever blog.clientheartbeat.com/soc…
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This is a noticeable in the IT industry: Customer Expectations Are Evolving - Will Your Company Adapt or Perish? blog.clientheartbeat.com/evo…
Avoid These Simple, Commonly-Made Customer Experience Mistakes blog.clientheartbeat.com/cus…
New post: Customers Don’t Buy Products and Services – They Buy Experiences blog.clientheartbeat.com/cus…
13 Customer Satisfaction Quotes To Inspire You blog.clientheartbeat.com/cus…
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