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Business Management & Leadership Consultants Director @karen_ferris Thought Leader in Organisational Change & Service Management. Author, Speaker, Facilitator

Melbourne, Australia
Joined December 2009
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Macanta Consulting retweeted
Really thought provoking presentation by @karren_ferris @MacantaConsult about #adaptive #leadership #vuca #vulnerability #safetyculture @ITSMFA #WA
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@abcnewsbreakfast , @FatherBob doing a great job to help kids who need computers, iPads and internet
The next Magician Magazine is going to focus on the element of Fire and the suit of Wands and we welcome submissionsl Final date for these is Friday February 21st so get your pen or keyboard out and go for it. Please send your creative works to [email protected]
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🙌🏻 Let’s get things started in here. #smconfau
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Macanta Consulting retweeted
The most powerful people on the planet? The geeks. The fact I’m excited about that... does it mean I’m a geek? #SMCONFAU #ITSM
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“Co-bots, designed to work with us rather than instead of us” #KeynoteSpeaker #SMCONFAU
“ it’s not man vs machines; its man and machines” #KeynoteSpeaker #SMCONFAU
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Macanta Consulting retweeted
I think a #twittervote should be called for @itSMFnz
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Macanta Consulting retweeted
Replying to @TristanNZ
@TristanNZ chosing his words wisely in his presentation on #BRM at #itSMFnz19 #businessrelationshipmgt @itSMFnz
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Macanta Consulting retweeted
Service management needs to work as a system if it is going to function properly - you can’t just do incident management and change management and complain that #ITIL is not working @Veridity #itSMFnz19
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Macanta Consulting retweeted
"Heavily market your service desk ALL THE TIME" says @knowledgebird and I agree! #itSMFnz19 Marketing is one of the underrated activity that happens within IT
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Macanta Consulting retweeted
I could be wrong but I don’t think authenticity is a marketing strategy.
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Macanta Consulting retweeted
"Give them clear direction, accountability, boundaries, and authority. Then, get out of the way. #leadership #autonomy #delegation #empowerment #change #accountability forbes.com/sites/georgebradt…
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Macanta Training Newsletter June 2019 - Introducing Cloud Computing Foundation Training - mailchi.mp/f2a99b24f21b/maca…