The Global Leader in IT Service and Support and Contact Center Benchmarking, and Performance Improvement Consulting
Worldwide | Incline Village NV
Joined November 2009
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MetricNet retweeted
More lines of business are using #servicemanagement solutions. From #HR to #Sales to #Marketing
#SMworld
MetricNet retweeted
From #supportworld session 103 #ESM is ONE point of entry without having to know how to procure the service people need #CustomerExperience
MetricNet retweeted
“IT’s budget does not scale with the demand for services” Andrew Graf #TeamDynamics #thinkHDI #supportworld
MetricNet retweeted
At 11:30 am, rediscover "The Forgotten Experience" with @RaeAnnBruno at #SupportWorld Live! Explore how to evolve the customer and employee experience. 🌟 #CX #EmployeeExperience
MetricNet retweeted
💡 Join @kylescheele at #SupportWorld Live for a keynote on "Becoming an Idea Factory."At 8:30 am, learn how to cultivate innovation within yourself and your organization. #keynote #speaker #kylescheele
MetricNet retweeted
Honoured to be included alongside legends like @vawns @gtsanker @barclayrae @MetricNet @CristanMassey @smojoart @MMG9898 @KatMacdermid @ClaireAgutter @RobAkershoek @TracyBannon & others
Introducing @ThinkHDI 's Top 25 Thought Leaders thinkhdi.com/library/support…
MetricNet retweeted
I was happy to join the inaugural episode of the new @MetricNet #podcast with Jeff Rumburg to talk about the current state of IT service and support.
#ITSM #techsupport
youtu.be/zh8XaPzF4eQ
MetricNet retweeted
Continuous Learning…Something for your current personal self, something for your professional self, & for your future self @ThinkHDI #supportworld – at Paradise, NV
MetricNet retweeted
"If you target the metric, it ceases to be of value. It's the goal you need to focus on" - @RoyAtkinson
#SupportWorld #ITSM #ServiceDesk
MetricNet retweeted
Employee experience -- especially onboarding -- is an opportunity to accelerate value in orgs. #supportworld
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MetricNet retweeted
ICYMI: #SupportWorld Live is off and running and the fun has just begun. We're reconnecting with peers, and making new friends, feeling inspired by keynotes, learning new best practices, and planning for the future. Here's to a great week ahead!
MetricNet retweeted
By 2025 XLAs will be mainstream. That's not a prediction, it's a fact. You have to get ahead of this now. Get your brilliant basics in place, & become an experience champion in your organization. Start TODAY. - @Alan_Nance
#SMWorld #ThinkHDI #ITSM #ServiceDesk
MetricNet retweeted
If you find yourself thinking about #DigitalTransformation as a suite of shiny, new technologies, STOP. Begin by understanding that it's about business transformation that is driven by customer experience and enabled by digital technologies - @RoyAtkinson #SMWorld #ThinkHDI
MetricNet retweeted
“28% of tickets are STILL (emphasis mine) password resets.” There are tools that solve for this, “this number should be 4-6%.” -Jeff Rumburg of @MetricNet at #smworld.
Fantastic talk on #ESM that goes into machine learning, AI, and what the future of work should look like.
MetricNet retweeted
💡NEW BLOG SERIES!
Looking back — moving forward is the theme of our blog series 'Back to the Future of #ITSM'!
In part one, Jeff Rumburg, CEO & Managing Partner @MetricNet LLC shared his expert insights into #data-driven #decision-making!
Read more! 👉 loom.ly/eBrmBDE
MetricNet retweeted
Wherever there's a paper form in your organization there's an opportunity for enterprise service management - @mattberan
#SMWorld #ThinkHDI #ITSM #ESM
MetricNet retweeted
If you don't change experiences, people don't change their beliefs which in turn drive their actions ~
@RaeAnnBruno
#SMWorld #ITSM