DETAILS RE: UNETHICAL BROKERS After a thorough review of our moderation processes, we have discovered a bug in our reporting system that's been grouping new reports with old watchlist items instead of surfacing them to the moderation queue. This means that while we were already actively banning unethical brokers and our community have been reporting them to us, we often never saw the proof that we needed to tie all these pseudonym accounts together - effectively allowing them to ban evade. While it is really unfortunate that this bug has hindered our ability to moderate effectively for a while, the good news is that those reports are not lost. We have resurfaced the missing reports and are going through the backlog to take swift action against the bad actors and their affiliates. Of our 200,000+ artists, we have identified ~300 associated accounts so far who we have now removed from the site. We have strong conviction in the actions that we have taken on all these accounts. From misrepresenting the nature of their account and services (ie pretending to be individuals when they’re a group, presenting a service as custom when it reuses a base), to ban evading and intentionally inviting bad actors, these are not the people VGen was built to support or advocate for, and for breaking our ToS, they have all been removed. Although most commissions will not be eligible for refunds since the majority of these accounts were suspended due to ToS violations and association with bad actors and not explicitly fraudulent commission activity, if you paid via VGen Payments and have not yet released the withheld funds or you paid via PayPal and your payment is within the Buyer Protection Period, you may create a ticket to ask for a refund or one-time payment dispute approval. However, if you paid via VGen Payments and have already released the funds or you paid via PayPal and your payment has passed its Buyer Protection Period, we will unfortunately not be able to recoup those funds and for that we are very sorry.