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Mob Support

@MobEntCS

Mob Entertainment Customer Support. We'll fix aaall the problems 👌 - Report a bug w/ Project Playtime: https://nitter.gq/t.co/IxJ94BBGDy

 St Louis, MO
Joined November 2022
  • Tweets67
  • Following2
  • Followers8.2K
Replying to @ShaneMc32948133
We are sorry to hear about your issues with the Store. Did closing and relaunching the game help to solve the issue?
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Replying to @ShaneMc32948133
Can you send us a link to your Steam ID through DM?
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The Toy Box servers should be up and running! They've been going offline on occasion the last 2 days but it should be fixed now 😄
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This is the error that shows up
Image from Dunno123 (@Connor453233131)
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Thank you. I'll check in with the developers and see if they can narrow down the issue.
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Replying to @MobEntCS
There’s a error that says put response as string
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How often would you say this happens?
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Replying to @MobEntCS
Hey I found a bug that’s effects the toy box a lot. Sometimes it won’t let me get xp at end of match
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Can you explain further? Is there an error that is displayed when this happens?
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Replying to @bopinboopin @mobgamesstudios @Proj_Playtime
You will be able to continue earning rewards for Season 1!
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Replying to @bopinboopin @mobgamesstudios @Proj_Playtime
Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.
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Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.
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Replying to @MobEntCS
@MobEntCS Hello from Japan. I used coins to buy a toy box yesterday, but I didn't receive the item. is this some kind of bug?
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Thanks for reaching out. We are aware of the issues with the ToyBox right now and hope to have a fix out as soon as possible. You should receive all of your backlogged items after this fix is pushed out.
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Thanks for reaching out. Can you tell us what specific items you have not received?
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Replying to @MobEntCS
@MobEntCS Hi. Is there an email for an issue with the Toy Box and a purchase not being available in game?
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Thanks for reaching out. We are aware of what has caused the issue with the ToyBox. We are working to get a fix pushed as soon as possible. Your son should receive all of his items when that push goes live.
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Replying to @Bored_Dude_Here @Proj_Playtime
Did you at all reset your computer or are playing on a different account?
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Replying to @MobEntCS
@MobEntCS hi, I just bought the toy box, im at level 30 and none of the cosmetics are available for me in customize. I've tried everything lol
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Thank you for reaching out. We know what has caused the issue with the ToyBox. We hope to have a fix pushed as soon as possible. You should receive all of your items as soon as that fix is live.
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Replying to @MobEntCS
@MobEntCS hi. My son spent £17 on coins for the in game toy box, but nothing is unlocked. Steam are no help. Can you advise or refund?
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What level in the ToyBox is your son currently at?
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Replying to @MobEntCS
No
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Can you provide a screenshot of your issues with the textures?
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Replying to @Lightning_Anim
We are aware of the issues with equipping Hands right now. We hope to have a fix out for it as soon as possible.
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Replying to @safercito3049 @Proj_Playtime
We are aware of issues with outfits being distributed from the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your ToyBox items after that time.
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Replying to @Proj_Playtime
@Proj_Playtime @MobEntCS Hey so for some reason the hands arent functioning properly in customization. one hand has all the customizations available while the other hand is not showing any. hope you all can fix this tyyyyyy
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Hey do we know when we cna expect a fix for it? I've still been experiencing this issue
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There will be an announcement made on the official Project: Playtime Twitter Account when the fix is live.
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Replying to @MobEntCS
And I also forgot to say that earlier as soon as I installed the game I was fine and then suddenly broke
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Do you have an AMD Graphics Card by chance?
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