@UberUKI_Support @ubereats_uk is this your new policy? You refuse legitimate refund requests for missing items, make requests for info which I've already provided via DM as well as via app, then come back saying missing item is not eligible for a refund. You're banking on customers giving up on their refund requests. I'm cancelling my uber one membership and I suggest everyone does the same. What you're doing is theft, customers will find out when it happens to them