we're leaving this app, but you can find us at 💙☁️ bsky.app/profile/multitudes.… and LinkedIn linkedin.com/company/multitu… if you want to keep in touch!

ALT Text that says: We’re saying goodbye to Twitter and moving to Bluesky & LinkedIn! 👋 After ongoing platform changes including data privacy concerns around AI training with user content and the removal of protections against harassment, Twitter no longer aligns with our values as a company. Our community has already made the shift to Bluesky & LinkedIn, and we’ve joined them there. You can find us at https://bsky.app/profile/multitudes.co and https://www.linkedin.com/company/multitudesco/ for updates, insights, and all things Multitudes ✨ Thanks for following along here – excited to see you on the other side!
Replying to @honeycombio
@honeycombio needed to track and report the human impact of on-call alerts.
Together, we co-designed a solution that cut their reporting time by 90% and provided transparent reporting on the impact of alerts.
Read here: multitudes.com/success-stori…
How this works in practice ➡️ The view shows the distinct number of calendar hours disrupted by pages. For example, if there are pages at 6.30pm, 7.15pm, and 7.25pm, we would count two disrupted hours (6-7pm, and 7-8pm).
See it in action – book a demo: multitudes.com/demo
With this new view, you’ll be able to clearly see the difference between concentrated and distributed disruptions to better understand the human impact on your team.
The wellbeing impact of being paged 5 times over 5 hours is larger than 5 times in 1 hour.
So we’ve launched a new Disrupted Hours view – use our in-chart toggles to view page disruptions based on the total number of pages or the distinct number of hours disrupted by pages. 🤩
Looking after your team’s wellbeing while managing on-call page disruptions can be a juggle. PagerDuty research found that 54% of page responders are being interrupted outside of normal working hours.
🚨 New analysis: Disrupted hours: Get clear insights on the human impact of page disruptions. 🚨
Read about our Disrupted Hours chart view: docs.multitudes.com/metrics-…
#DisruptedHours #Multitudes #PageDisruptions
Lead author, Alessandra will be presenting the research at @CHASEconf 2025 (co-located with ICSE).
Big thanks to the research participants and co-authors Alessandra, @margaretstorey, @vivekkatial, and @laurenpeate for all your hard work bringing this research to life!
The research discusses the perceived tension between being human-centric AND data-driven; teams want to be both but struggle with how.
What helps is building trust and being transparent with the use of metrics, because those support psychological safety. 💡
Proud to share that our original research is now available on arXiv! Co-authors, @uvic PhD candidate Alessandra Maciel Paz Milani, @margaretstorey, @vivekkatial, and @laurenpeate explore how engineering teams take action on data in retros. Read more👇
arxiv.org/abs/2502.03570



