CX Leader of the Year is now open for applications! Last year we had ~150 applications. If you've been leading the CX programme at your organisation for the past year, then you could be the 2023 champion! Learn more and start your application at cxleaderoftheyear.com #custexp

"70% of the CX workforce are women, but only 30% are in management" - I spoke with @ClareMuscutt about the barriers to women in the world of customer experience, and the 2-year anniversary of her community, Women In CX. bit.ly/3YwTIci #custexp #InternationalWomensDay

Virtual assistants will soon become a common target for protestors, according to @Gartner_inc , with citizens targeting chatbots as a way to shut down company operations bit.ly/3ZeRcZC #CCTR #cutexp #custserv #CX

Half of consumers believe customer service isn't a business priority, according to new research from @FMOutsource bit.ly/3Y9Bduj #custserv #custexp #CX #CCTR

Why a single executive chief customer officer role is wrong! The past ten years has seen a rapid rise in the number of chief customer officers being appointed at large organisations. So why aren't customer experiences improving?? bit.ly/3EGccA1 #custexp #CCTR #CX

Boots CMO Pete Markey: "Building customer relationships is essential as the cost of living increases". Read the interview to learn his thoughts on loyalty programmes, targeting, data... and TikTok. bit.ly/3Io3iIM #custexp #marketing #CX

The world's biggest trial of a four-day working week has concluded that its impact has "extensive benefits". But what does it mean for customer service? bit.ly/3klBs7V #custserv #CCTR #CX #custexp

Despite the importance of technology to today's customer experience programmes, two-thirds of CIOs/CTOs have limited involvement in CX. @sueduris explores how CIOs and customer experience leaders can work collaboratively to improve CX bit.ly/3Em5pLH #custexp

The five CX fundamentals to focus on in a bear market - advice from Shaun Smith of @SmithCo_CEM and @caffeinepartner bit.ly/3YPWXfB #custexp

I asked ChatGPT to write an 800 word article explaining why it could revolutionise customer service. Here's the article it submitted to me! bit.ly/40tUd9x #custserv #custexp #CX #CCTR #AI

How to conquer your customers' self-service scepticism - Astha Maheshwari of @Gartner_inc explores why many customers either abandon or circumvent self-service bit.ly/3WVUEX8 #custserv #custexp #CX #CCTR

New compact elearning course from @mwtknsn aims to solve practical CX problems - a 2-hour course that swaps conventional thinking for an evidence-based approach. Learn more>> bit.ly/3YcOdzO #custexp

How Spring has improved customer feedback to take the stress out of homebuying - @consultingchris interviews the head of CX at homebuying service Spring bit.ly/3V6ixum #custexp

Complete our CX survey and be the first to receive the findings. MyCustomer has launched a 5-minute survey which will explore how customer experience leaders are changing strategies under the spectre of global recession>> apeftshv.paperform.co/ #custexp

"Focus on small wins not big wins for CX success"... In our latest podcast we speak with winner of CX Leader of the Year 2022, Maneesha Bhusal, CX Director at @JDid mycustomer.com/content/mycd-… #custexp

New research reveals consumers' top contact centre grievances. @MyCustomer and @Genesys surveyed 300 consumers about the standard of customer service performance they believe they are receiving from contact centres. bit.ly/3rRIqBv #CCTR #custexp #CX

CX Day is rapidly approaching - Oct 4. I had the pleasure of speaking with @CXPA_Assoc CEO @gmeliaCAE, CX author @stacysherman & HP CX manager @jayaps26 about CX Day and how it can be used to raise awareness of customer experience management. bit.ly/3y0YNiX #custexp

The Financial Conduct Authority's new Consumer Duty will lead to a major shift in financial services, and how firms should provide consumers with finance products. @grahamhill explores how FS firms should respond bit.ly/3RiCuMr #custexp #CX #custserv

CX Leader of the Year deadline extension announced >>> With a late rush of applications, MyCustomer's annual award celebrating achievements in customer experience management has pushed its deadline back two weeks to 21st September. Enter now>>> cxleaderoftheyear.com/enter/ #custexp