See the full picture. Always-on client listening platform for professional services. Future-proof your firm to compete on experience. #ListenDifferently
Glasgow, Scotland
Joined March 2017
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My Customer Lens | always-on client listening retweeted
Do clients care about your NPS? buff.ly/tmQmoy1 via Paul Roberts of @mycustomerlens on @Thinkers360 #CustomerExperience #Leadership #Marketing 📣 Expert? Get certified at Thinkers360: buff.ly/WO7EuOS
My Customer Lens | always-on client listening retweeted
Finalists for the LawNet Awards 2024 Excellence in Client Care category, generously sponsored by @Moneypenny are
Bell Lamb & Joynson Solicitors
Farnfields Solicitors
Protopapas LLP
Tozers LLP
#LNconf24
@BLJSolicitors @Farnfields_Sols @TozersLaw
My Customer Lens | always-on client listening retweeted
How client-centric is your #lawfirm's #clientlistening programme?
Would prospective clients be impressed if you outlined your feedback process in your pitch documents?
It's not done, but why not?
Have a read of this week's newsletter 👇
linkedin.com/pulse/client-ce…
@MyCustomerLens
My Customer Lens | always-on client listening retweeted
@MyCustomerLens Well done MyCustomerLens, you've been voted among the UK's MarTech 50! See the ranking - supported by @TytoPR - in full: businesscloud.co.uk/martech-…
My Customer Lens | always-on client listening retweeted
Your clients don't want to be researched or measured, they want to feel heard.
This week's newsletter looks at how fwd-looking firms are embracing always-on #clientlistening to discover all the signals being shared by their clients & prospects. #cx
linkedin.com/posts/paul-j-ro…
My Customer Lens | always-on client listening retweeted
As you evolve your #clientlistening keep Mark Twain in mind. “It’s not what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so”.
If you’re hearing “but I know my clients” then this one’s for you 👇
linkedin.com/pulse/its-what-…
My Customer Lens | always-on client listening retweeted
My final LinkedIn newsletter of 2023: 7 ways your customers see you’re not listening
Starting this newsletter has been a fun way to organise my thoughts & learn from others linkedin.com/pulse/7-ways-yo… #clientlistening #clientexperience #professionalservices
My Customer Lens | always-on client listening retweeted
How do you unify the voice of your clients and create a harmonious orchestra 🎶 rather than a lone violin? 🎻
Find out in this week's newsletter 👇 linkedin.com/pulse/unify-you… #ClientListening #ListenDifferently
My Customer Lens | always-on client listening retweeted
Congratulations to Wolferstans LLP @wolferstans - winners of Excellence in Client Care! 👏👏👏
#LNawards23 @ReviewSolicitor
My Customer Lens | always-on client listening retweeted
Looking forward to a great day of conversation, collaboration and inspiration at the Marketing & BD Leaders Conference in London #BriefingMBD23 #ListenDifferently @MyCustomerLens
My Customer Lens | always-on client listening retweeted
Productively Unproductive marketoonist.com/2023/09/pro…
Looks like I was ahead of the curve leaving slack last year...
My Customer Lens | always-on client listening retweeted
You believe you’re doing a great job – but do your clients agree?
@MyCustomerLens CEO @Pjdroberts says anticipating customer experience can help you stay ahead of the pack.
It is vital to respond quickly & effectively to dissatisfaction 👇
techblast.co.uk/opinion/you-…
My Customer Lens | always-on client listening retweeted
How to ensure a first-rate customer experience.
😊😐😡
Paul Roberts explained why delivering a first-rate customer experience is vital, as he shares his quick wins for improving customer experience.
#LFAConference #beingthebestlawfirm
My Customer Lens | always-on client listening retweeted
Fascinating Managing Partner Secrets session at #LFAConference including 1) learn more from outside the sector 2) lean into client fears and frustrations 3) communicate the vision, values and plan - bring people with you #clientexperience @LawAmbition
My Customer Lens | always-on client listening retweeted
That was fun, thanks for the questions and engagement @LawAmbition #LFAConference #customerexperience @MyCustomerLens
How to ensure a first-rate customer experience.
😊😐😡
Paul Roberts explained why delivering a first-rate customer experience is vital, as he shares his quick wins for improving customer experience.
#LFAConference #beingthebestlawfirm
My Customer Lens | always-on client listening retweeted
Great panel going Beyond the Logo at the @LawAmbition Conference. The panel asking “have you ever considered what clients want in deciding how to work with them?” The whole client journey contributes to a firms brand, not just the logo and sales process #lawfirmambition
My Customer Lens | always-on client listening retweeted
Great question being asked by @johnmaffioli at the @LawAmbition conference - would all your partners give the same answer to “what do we want to be famous for?” If not, you will struggle to create a compelling vision for your clients & people #clientexperience #lawfirmambition
My Customer Lens | always-on client listening retweeted
Great session from Chris Bull @LawAmbition Conference, looking at the hallmarks of agile #lawfirms. Interesting links between team autonomy and client understanding. Also “firms tend to put their head in the sand and don’t really analyse the competition” #clientexperience
My Customer Lens | always-on client listening retweeted
ONE WEEK TO GO! Tuesday 6 June, London
Great programme, awesome speakers, including:
@johnmaffioli, @RichDibbins, @LegalBalanceUK, @MyCustomerLens, @TravelersEurope , @HM3Legal, @mediationshaun, @PogustGoodhead.
lawfirmambition.co.uk/topics…
My Customer Lens | always-on client listening retweeted
Data, data, data!
Big data, small/medium data… thick data.
Excellent day at @PSMG_UK’s summit with some very clever and interesting speakers and panelists 👏🏽
#ChatGPT #DigitalMarketing #BusinessDevelopment
