Disconnected? Getting a meter? Dealing with a faulty one? Here is what you need to know. Our Metering Factsheet puts it all on one page: ✅ Metering interventions in the NESI: MAP, NMMP, MAF, DISREP-IPF and PMI ✅ Your rights on metering, billing and disconnection, including installation, repairs, reimbursement, reconnection and compensation for wrongful disconnection ✅ How to resolve a dispute: your DisCo first, then your nearest NERC Forum Office, then NERC. In states with a SERC, steps two and three go to your SERC. Save it, share it and send it to someone who needs it. Read more and download the PDF at nerc.gov.ng #NERC #Metering #ElectricityMeter #KnowYourRights #Electricity

One act of vandalism can plunge an entire neighbourhood into darkness. Electricity infrastructure vandalism disrupts power supply, affects homes and businesses, and puts lives at risk. Our electricity infrastructure is our collective responsibility. Protect it. Speak up against vandalism. Report suspicious activities to the appropriate authorities. Let’s keep the lights on, together. #StopVandalism #ProtectOurInfrastructure #NERC #KeepingTheLightsOn #Electricity #NESI

The Q2 2026 operational and commercial performance report provides an overview of key operational, commercial, metering, and regulatory developments across the Nigerian Electricity Supply Industry (NESI). Highlights: Energy Generation: Grid-connected power plants achieved a 90% plant load factor, generating an average hourly output of 4,022.40 MWh/h. Billing & Collection: Total energy billed reached ₦744.67bn (79% billing efficiency), while total revenue collected stood at ₦603.64bn (81% collection efficiency). Market Remittance: DisCos achieved an overall market remittance rate of 94%, settling ₦385.44bn of invoices issued by NBET and the MO. Customer Metering: DisCos metered 350,270 additional customers during the quarter, bringing the national metering rate to 62%. ATC&C Loss Performance: The average actual loss across DisCos was recorded at 36% against an average allowed target of 16.92%. Regulatory Oversight: In line with powers under the Electricity Act 2023, NERC issued 64 regulatory instruments, including 35 orders and 18 MSP & MAP certificates. Swipe through the slides for detailed DisCo-by-DisCo metrics. Visit nerc.gov.ng for more details on the industry’s performance and to stay informed on the data shaping the NESI. #NERC #NESI #QuarterlyReport #ElectricityData #PowerSector #Nigeria #DisCos #Metering #EnergyInsights #Factsheet

NERC Holds Capacity-Building Training for Forum Members The Nigerian Electricity Regulatory Commission (NERC), on Tuesday, 20 October 2026, commenced a three-day capacity-building programme for members of its Forum Offices across the country. The training, themed “Strengthening Forum Members in Delivering Quality Rulings and Resolution of Complaints,” is designed to enhance the capacity of Forum Members in effectively adjudicating customer complaints and resolving disputes within the Nigerian Electricity Supply Industry (NESI). Welcoming participants to the programme, the Chairman of NERC, Dr. Musiliu Oseni, represented by the Director, Economic Regulation Division, Mr. Abba Terab commended the Forum Members for their commitment to safeguarding consumer rights and contributing to improved service delivery by Electricity Distribution Companies (DisCos). “It is important that we continue to strengthen your capacity and keep you abreast of developments within the electricity market, particularly changes in the legal and regulatory framework. This will ensure that you are well informed and better equipped to discharge your responsibilities in resolving customer disputes with the DisCos,” he said. Also speaking, NERC Commissioner, Stakeholder Management Division (SMD), Mrs. Aisha Mahmud, represented by the Head, International Relations and Stakeholder Secretariat, SMD, Mrs. Regina Osuagwu described the contributions of Forum Members as invaluable to both NERC and electricity consumers nationwide. She noted that the electricity sector has witnessed significant reforms in recent years, making continuous training essential for effective complaint resolution. “There have been numerous developments within the Nigerian Electricity Supply Industry, and this training provides an opportunity to discuss these changes extensively. Enhancing your understanding of the industry will support informed and balanced decision-making in your roles at the Forum Offices,” she stated. Key sessions scheduled for the training include: · Understanding Electricity Sector Decentralisation under the Electricity Act 2023; · Electricity Infrastructure Vandalism in Nigeria: Causes, Consequences and Solutions; · Promoting Effective Stakeholder Engagement and Partnerships through the Forum of Nigerian Electricity Regulators (FONER); and · The Role of the Key Performance Indicator (KPI) Order in Driving Compliance with Forum Decisions. NERC Forum Offices serve as independent complaint-resolution platforms established across the country to hear appeals and disputes between electricity consumers and DisCos. Customers may approach the Forum Offices after exhausting the complaint resolution process at their respective DisCos’ Customer Complaints Units (CCUs). #Electricity #NERC #CustomerComplaints #NERCForum #NESI #ConsumerProtection #ElectricityRegulation

The lights go out. Your DisCo says you owe money. But was the disconnection done properly? ⚡ Disconnections must follow proper procedure. When they do not, you have rights: 🔌 Reconnection: Once you have resolved a connection dispute and paid the relevant fees, your DisCo must restore your power immediately. 🚫 No fee for wrongful disconnection: If your DisCo did not follow proper procedure, they cannot charge you a reconnection fee. 💡 Compensation: If it is established that you were wrongfully disconnected, you shall be compensated with energy credits or tokens for each day the disconnection lasts, calculated using your average daily consumption or bills for the last three months. Not sorted? Complain to your DisCo first. If it is not resolved, escalate to your nearest NERC Forum Office after 15 days. Still not satisfied? Appeal to NERC. In states with a State Electricity Regulatory Commission (SERC), steps two and three go to your SERC. 📄 Download the NERC Metering Factsheet at nerc.gov.ng #NERC #KnowYourRights #NigeriaElectricity #Metering #WrongfulDisconnection #NESI

The Nigerian Electricity Regulatory Commission (NERC) has concluded a three-day Experiential, Peer Review and Capacity-Building Workshop for customer service personnel from the Electricity Distribution Companies across Nigeria. The workshop was organised as part of the Commission's commitment to strengthening customer service delivery within the Nigerian Electricity Supply Industry (NESI) by enhancing the knowledge, skills and professional competencies of frontline customer service personnel while promoting the exchange of best practices among electricity distribution companies. Representing the Commissioner, Stakeholder Management Division, Deputy Director, Hajiya Hafsat Mustafa, welcomed participants and underscored the critical role customer service personnel play in fostering consumer confidence, promoting regulatory compliance and improving the quality of service delivery across the electricity sector. She urged participants to uphold the core values of professionalism, accountability, responsiveness and fairness in handling customer enquiries and complaints, stressing that effective customer engagement remains central to consumer protection and the achievement of NERC's regulatory objectives. The workshop featured technical presentations, interactive discussions and peer-learning sessions on critical regulatory and consumer-focused topics, including: Regulatory Compliance in a Multi-Tier Electricity Market; The Impact of Vandalism on Electricity Service Delivery; Net Billing; Customer Complaint Handling Standards. Guest presentations delivered by the SERVICOM Office and the Federal Competition and Consumer Protection Commission (FCCPC) further enriched the discussions by highlighting public service delivery standards, consumer rights and the importance of inter-agency collaboration in advancing consumer protection within the electricity sector. The workshop concluded with practical exercises, technical engagements and peer review sessions designed to equip participants with actionable strategies for improving customer experience, enhancing complaint resolution processes and fostering a more customer-centric culture across the Nigerian Electricity Supply Industry. #Electricity #CustomerService #PeerReview #NERC #Discos

NERC Supports Capacity Building on Tariff Design for Imo State Electricity Regulatory Commission The Nigerian Electricity Regulatory Commission (NERC) has concluded a two-day Capacity Building Session for the Imo State Electricity Regulatory Commission (ISERC) with the theme: "Tariff Methodology in the Nigerian Electricity Supply Industry." Speaking at the session, the Head, International Relations and Stakeholder Secretariat, Stakeholder Management Division at NERC, Mrs Regina Osuagwu, reaffirmed NERC’s commitment to strengthening regulatory capacity across Nigeria's evolving electricity market through the provision of technical support and knowledge-sharing initiatives with State Electricity Regulatory Commissions. The programme was designed to enhance participants' understanding of electricity tariff regulation, pricing principles, revenue requirement assessments, and tariff modelling within the Nigerian Electricity Supply Industry (NESI), particularly in the context of the ongoing decentralization of electricity regulation following the Electricity Act. NERC also emphasized that a sound tariff framework remains fundamental to achieving a financially viable electricity industry capable of attracting investment, ensuring cost recovery, promoting operational efficiency, and delivering improved services to electricity consumers. The high points of the capacity building session include: >Interactions on the Principles and Framework for Electricity Tariff Setting in Nigeria, where participants were taken through the regulatory, economic, and technical considerations that underpin tariff determination in the Nigerian electricity sector. >Discussions on Tariff Modelling, Revenue Requirement and Determination of End-User Tariffs, providing practical insights into the methodologies used to establish cost-reflective tariffs while maintaining fairness and protecting consumer interests. The capacity-building programme forms part of NERC's broader efforts to support State Electricity Regulatory Commissions in developing the technical competencies required to effectively discharge their regulatory responsibilities within their respective electricity markets. #NERC #Electricity #ISERC #Tariffmethodology #NESI

NERC Calls for Enhanced Cybersecurity Resilience Across Nigeria’s Power Sector The Chairman of the Nigerian Electricity Regulatory Commission (NERC), Dr. Musiliu Oseni, on Thursday, 15 October 2026, called for greater collaboration and stronger cybersecurity compliance across the Nigerian Electricity Supply Industry (NESI), warning that cyber threats have evolved beyond the financial sector and now pose significant risks to the power sector globally. Speaking at a cybersecurity awareness seminar, Dr Oseni, represented by the Vice Chairman of NERC, Dr. Yusuf Ali, emphasized that the increasing digitisation of electricity infrastructure has made cybersecurity a critical component of power sector operations and national development. According to him, “Cybersecurity threats are no longer confined to the financial sector alone. They have become a major concern for the electricity sector and continue to expand globally. We are only as strong as our weakest point because a cyberattack does not need to target a major node before it affects the entire system.” He stressed that the interconnected nature of power systems requires all stakeholders to take deliberate steps toward improving cybersecurity compliance and strengthening sector-wide resilience. “For Nigeria, the stakes are particularly high as we strive to achieve reliable and sustainable electricity supply. Cyber resilience can no longer be viewed solely as an ICT issue; it must be integrated into every aspect of business operations and strategic decision-making within the power sector,” he said. Dr. Oseni also highlighted the need to consider the establishment of a sector-wide emergency cyber response mechanism to enhance preparedness, facilitate rapid incident response, and promote information sharing among industry players. The seminar featured expert presentations on critical cybersecurity issues, including: >Cybersecurity Risks Facing Nigeria’s Power Sector: Current Threats and Emerging Trends >Protecting Critical National Information Infrastructure in Nigeria’s Power Sector: Regulatory Expectations, Threat Reporting, and Sector Coordination >AI, Emerging Technologies, and the New Cyber Threat Landscape >Establishing a Sectoral Computer Emergency Response Team for Nigeria’s Power Sector: Lessons from the Telecommunications Sector. The seminar aligns with the global objectives of Cybersecurity Awareness Month 2026, which focus on combating AI-driven cyber threats, enhancing workplace readiness, and strengthening the resilience of critical infrastructure. NERC reaffirmed its commitment to collaborating with government agencies, security institutions, operators, and industry stakeholders to safeguard Nigeria’s electricity infrastructure and ensure the continued reliability, security, and sustainability of the nation’s power sector. #NERC #Electricity #Cyber #Security #Cyberattack #NESI

Our latest Metering Factsheet is here! The July & August 2026 Metering Status of Distribution Companies (DisCos) factsheet highlights continued progress in customer metering across the country. Highlights: National Progress: The national metering rate increased to 63.10% by the end of August, up from 62.37% in July. Meter Deployment: DisCos metered 141,746 additional customers in August, compared with 159,980 in July. Leading DisCos: Eko (89.64%), Ikeja (87.74%) and Abuja (82.62%) recorded the highest metering rates in August. Total Coverage: As of August 2026, the total number of metered customers across all DisCos reached 8,045,565 out of 12,749,789 active customers. Visit nerc.gov.ng for more details on the industry's efforts to close the metering gap and to stay informed on the numbers shaping the NESI. #NERC #Metering #DisCos #PowerSector #Nigeria #ElectricityData #Factsheet #EnergyInsights #NESI

Metering in the NESI xitter.cf/i/spaces/1wxWjlwBDQeJQ

The Metering Factsheet highlights the different metering interventions, your rights regarding metering, billing and disconnection as well as the dispute resolution channels. #NERC #Electricity #Metering #Regulation

1 Hour to go! NERC X Spaces discussion as we dive deep into Metering in the NESI (Nigerian Electricity Supply Industry). We will be breaking down exactly what consumers need to know, including: 🔌 Single-phase vs. Three-phase meters: Understanding the technical differences 🧾 How metering ensures fair and accurate billing 🚀 Ongoing initiatives to improve metering rates nationwide ⏳ Timelines for meter installation after payment 🛡️ Protecting electricity consumers through capping 🗓️ Date: Wednesday, October 14, 2026 ⏰ Time: 11:00 AM (WAT) 📍 Venue: X Spaces (@NERCNG) 🔗 xitter.cf/i/spaces/1kJzDPmMqpgKv… Come ready to listen and learn! (Please note: This session will be a broadcast-style discussion and we will not be taking live questions). #NERC #NESI #Metering #NigeriaPowerSector #XSpaces

Join us tomorrow for an essential NERC X Spaces discussion as we dive deep into Metering in the NESI (Nigerian Electricity Supply Industry). We will be breaking down exactly what consumers need to know, including: 🔌 Single-phase vs. Three-phase meters: Understanding the technical differences 🧾 How metering ensures fair and accurate billing 🚀 Ongoing initiatives to improve metering rates nationwide ⏳ Timelines for meter installation after payment 🛡️ Protecting electricity consumers through capping 🗓️ Date: Wednesday, October 14, 2026 ⏰ Time: 11:00 AM (WAT) 📍 Venue: X Spaces (@NERCNG) 🔗 xitter.cf/i/spaces/1kJzDPmMqpgKv… Come ready to listen and learn! (Please note: This session will be a broadcast-style discussion and we will not be taking live questions). #NERC #NESI #Metering #NigeriaPowerSector #XSpaces

Ihe Ị Kwesịrị Ịma Banyere SERs Ọ bụrụ na steeti gị abanyela n’usoro nhazi na ịchịkwa ọkụ eletrik n’ogo steeti, State Electricity Regulatory Commission (SERC) nke steeti gị bụzi ebe mbụ ị ga-akpọtụrụ ma ọ bụrụ na nsogbu ma ọ bụ mkpesa gị na DisCo edozighị. Iji mee ka ihe dịrị gị mfe, anyị ewepụtala SERC Directory, ebe ị nwere ike ịchọta weebụsaịtị ndị e nyochara ma kwadoro, adreesị ozi-e, nọmba ekwentị, akaụntụ mgbasa ozi mmekọrịta, na adreesị ụlọ ọrụ nke ndị na-ahụ maka nhazi ọkụ eletrik na steeti ndị malitere usoro a. Anyị ga na-emelite ndekọ a mgbe niile ka steeti ndị ọzọ na-abanye n’usoro nhazi ọkụ eletrik nke steeti. Banye na SERC Directory iji chọta ụlọ ọrụ na-ahụ maka nhazi ọkụ eletrik na steeti gị. #Electricity #NERC #Igbo

Join us this Wednesday for an essential NERC X Spaces discussion as we dive deep into Metering in the NESI (Nigerian Electricity Supply Industry). We will be breaking down exactly what consumers need to know, including: 🔌 Single-phase vs. Three-phase meters 🧾 How metering ensures fair and accurate billing 🚀 Ongoing initiatives to improve metering rates nationwide ⏳ Timelines for meter installation after payment 🛡️ Protecting electricity consumers through capping 🗓️ Date: Wednesday, October 14, 2026 ⏰ Time: 11:00 AM (WAT) 📍 Venue: X Spaces (@NERCNG) Come ready to listen and learn! (Please note: This session will be a broadcast-style discussion and we will not be taking live questions). #NERC #NESI #Metering #NigeriaPowerSector #XSpaces

Ohun tí ó yẹ kí o mọ̀ nípa àwọn Alákóso Ìṣàkóso Iná Mọnamọna ti Ìpínlẹ̀ (SERs) Tí ìpínlẹ̀ rẹ bá ti bẹ̀rẹ̀ sí í ṣàkóso ọ̀rọ̀ ina mọnamọna lábẹ́ àṣẹ ìpínlẹ̀, Kọmíṣọ́nù Ìṣàkóso Ina Mọnamọna ti Ìpínlẹ̀ rẹ (SERC)ni yóò jẹ́ ibi àkọ́kọ́ tí o máa kàn sí fún àwọn ẹ̀dùn ọkàn ẹjọ́, tàbí àríyànjiyàn tí kò tíì yanjú láàárín rẹ àti ilé-iṣẹ́ pínpín ina mọnamọna (DisCo) rẹ. Láti mú kí ó rọrun fún ọ, a ti ṣe ìfilọ́lẹ̀ Àtòjọ àwọn SERC (SERC Directory) níbi tí o ti lè rí àwọn Ojú-òpó wẹẹbù tí a fọwọ́sí, Àdírẹ́sì imeeli, Nọ́mbà tẹlifóònù, Àwọn ojú-òpó àwùjọ (social media handles), àti àwọn Àdírẹ́sì ọ́fíìsì ti gbogbo àwọn alákóso ìṣàkóso ina mọnamọna ti ìpínlẹ̀ tí ń ṣiṣẹ́ lọ́wọ́lọwọ. A ó sì máa ṣe àfikún àti ìmúdójúìwọ̀n sí àtòjọ náà bí àwọn ìpínlẹ̀ míì ṣe ń wọ inú ètò ìṣàkóso ina mọnamọna tiwọn. Ṣàbẹ̀wò sí Àtòjọ SERC lónìí láti rí Kọmíṣọ́nù Ìṣàkóso Ina Mọnamọna ti ìpínlẹ̀ rẹ." #NERC #NESI #Electricity #Ina Mọnamọna #Yoruba