Tom Wilson (@NJTomWilson) profile picture

Public Affairs and Strategic Communications pro @ HBCBSNJ. Husband. Dad. Son. Sibling. Friend. Food. Wine. Brown liquor. Golf.

Highlands, NJ
Joined December 2008
Photo by Tom Wilson (@NJTomWilson)Photo by Tom Wilson (@NJTomWilson)Photo by Tom Wilson (@NJTomWilson)
UPDATE: @LGUS continues to fail. A great NJ-based LG tech came out at 8:45pm last night to do a repair. Note coming out that late was HIS doing, not LG corporate/service (I had his contact info and was in touch with him directly). Repair did not address the leak, water again
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LG = Less Good? Leaking Garbage? The "Presidential Liaison" tells me she is the "most elevated" level of service support the company has -her response time is 24-48 hours (M-F only). Yet another call to the 800 number to speak with someone with no ability to deliver.
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If you are thinking about buying an @LGUS product, be aware that my customer service experience has been horrendous. Been seeking a warranty repair on a 7 month old refrigerator for the last month. A slew of calls and 2 days off work to be home for their no show repair tech.
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Now making my 3rd call to customer service in the last 5 minutes. Everytime...doesn't connect to a real person. Just makes a noise then silence. But love they know and remind me that I've called many times in the recently.
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UPDATE: Said yes to responding to a survey after the call...never connected me to the svy. The agent was a nice guy, but he couldn't do anything other than offer me another appointment next week. So...now I take ANOTHER day off from work. @LGUS @LGNjRegional @LGUSSupport BOO!
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Horizon’s statement in response to the NJ DOBI’s announcement that it had deemed Horizon’s application to become a not-for-profit mutual complete: state.nj.us/dobi/pressreleas…
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Jesus.
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Coffee seems to perform magical acts, but did you know about this? #HorizonEmployee sprou.tt/1QnPBBDXD5a
The attack on Ukraine is difficult to witness, but likely even more so for a child. Here is some advice from a child psychiatrist to help you help them process their feelings. #HorizonEmployee sprou.tt/155kTv6Itbs
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I went through the daylong training to get my certificate in mental health first aid and encourage you to do the same. Horizon is working with @NJHCQI to provide this training to local leaders to create healthier communities. #HorizonEmployee sprou.tt/1jNKo7fMdW5
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