After 3 hours waiting the snow, the events are cancelled today with very little information. We should have been given the option to leave and come back instead of waiting in the freezing cold #badolympics @Olympics #olympic fail

After 50 mins on hold and being passed around, I never actually was able to get through to the 1K desk. Luckily, a Premier Supervisor was available and was able to help me

As a follow up to this, customer service doesn’t seem to care that I waited all day for a package that didn’t come, even though I was told it would come on Friday. They are saying since it came 4 days later, after my notice, that it was within the delivery window and won’t help

After 6 hours on hold, I was able to get through to an agent. But, my flight is tomorrow and they no longer have access to seat maps. That is the craziest thing I’ve ever heard, agents don’t have access to seats before a flight??!! – at Rancho Cordova, CA