@Navient

#TeamNavient provides technology-enabled education finance solutions that help millions of people achieve success.

 Herndon, VA
linktr.ee/Navient
Joined May 2014
  • Tweets12K
  • Following314
  • Followers3.8K
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Replying to @cfb_18
Navient has not serviced federal student loans since 2021 -- would suggest you reach out to the Department of Education and/or the Student Loan Servicing Alliance for more information.
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So sorry for the challenge and for the delayed response. Please call us and we can assist. -PH
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Shopping, ordering dinner, or getting driving directions, your constituents are used to finding what they need through easy, user-friendly digital interfaces. Make sure your information is easy to find: navient.com/bpo/transforming… #governmentexperience #DX #contactcenter #search #SEO
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Did you know Navient has a team dedicated to helping servicemembers navigate their options? Call the Military Benefits Team at 855-284-4879 or visit navient.com/loan-servicing/m…. #MilitaryAppreciationMonth #MilitaryBenefits
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Your programs are a big deal, covering lots of people and transactions. Our scale makes us a CX partner of choice for the nation’s largest programs. We can help yours too. Learn how: Navient.com/BPO #governmentexperience
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Looking for your 1098-E form this tax season? Log in to your account on Navient.com and select "Tax Statements" in the left menu. Visit our convenient online help center for more FAQs: navient.com/loan-servicing/h…
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Navient retweeted
Connex@Connex26 Feb 2024
Michael Smith, Senior VP and CHRO at Navient, reveals the compelling reasons why Diversity, Equity, Inclusion, and Accessibility (DEIA) stand tall among the top 5 strategic priorities for his company. full video here: youtu.be/umpFbagB_3w
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On Feb. 15, our #NavientBPO colleague Ken Duncan will be at the @NASWAORG Winter Policy Forum in DC. Ken looks forward to connecting and sharing latest government #CX best practices. Level-up your program’s CX at navient.com/bpo/contact-us #governmentexperience #contactcenter
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5 tips for #CX technology success: real-time analytics; maximum automation; minimum manual processes; always-on self-service; and scalable systems. More best practices at Navient.com/BPO #govtech
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CX challenges? High staff #turnover? A modern, omnichannel constituent experience can solve both. Discover solutions at Navient.com/BPO #governmentexperience #contactcenter #govtech
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Replying to @Traphoise
Thank you for flagging, Shawn. Yes, our team reported that fake account a few weeks ago and are diligently working to get it removed. Please disregard messages from that account and other impersonations like it. All of our official social media handles are @Navient. Thanks, AS
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Replying to @Traphoise
Hi Shawn, I'm sorry to hear about your experience. I understand you're inquiring about dismissal of your loans under Sweet vs. Cardona. I'd be happy to help. You may call 888-272-5543 to speak with a Navient team member, or the borrower defense hotline at 855-279-6207. Thanks, AS
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Replying to @BGCA_Clubs
@BGCA_Clubs and @Navient launched a digital program to help families prepare for college. Find activities to learn about college costs, how to find scholarships, understand financial aid, and understand student loans. Visit myfuture.net/activities to get started!
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#NavientBPO team enjoyed connecting with agencies and discussing #CX solutions at @ACTIAC CX Summit! Do your New Year’s resolutions include enhancements to your program’s constituent experience? Check out our guide: images.navient.com/Navient/w… #governmentexperience #contactcenters
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The @ACTIAC CX Summit is coming up on Dec. 7 in Arlington, VA. Now is the perfect time to set some New Year’s resolutions for solving your program’s #CX challenges. For insights and best practices, visit navient.com/bpo/transforming…. #governmentexperience #contactcenters
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On December 7, the #NavientBPO team will be at the ACT-IAC CX Summit in Arlington, VA. Dozens of agencies will gather to explore the best practices that are transforming government customer experiences. Looking to enhance your program’s #CX? Contact us: navient.com/bpo/contact-us
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Replying to @Navient @Aidvantage
Aidvantage is the federal loan servicing unit of Maximus Education, LLC. You may contact Aidvantage at 800-722-1300 - aidvantage.com/contact-us/. Best, AS (2/2)
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Replying to @ISWIS_esq @Aidvantage
Hi, I'd be happy to provide some clarity on this. Please note that Aidvantage has not purchased or merged with Navient. Aidvantage has replaced Navient as the servicer of federal loans owned by the Department of Education, and it is a different company. (1/2)
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#MemberNews: Congratulations to @Navient, who was recently named a best place to work for caregivers bit.ly/3ZA29Wr #netde #debiz
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That’s a wrap! Our Navient BPO team enjoyed reconnecting with friends and partners at #NASWASUMMIT23. Many thanks to our incredible host, @NASWAORG. Did you catch our 30-second video? Here it is again, to help you start to reset your CXpectations. #governmentexperience
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