Hi Jon, thanks for your message. Full details of what is covered by our Price Promise can be found here: bit.ly/4fstXD1. If you’d like your individual circumstances reviewed, our complaints process is available here: bit.ly/47EVEp4. ^BB

Morning Ceri, I’m sorry for the continued disruption caused by the unavailable equipment. Replacements have been sourced, but we’re experiencing delays with removal and delivery. The team will update members in-club as soon as timings are confirmed. ^BB

Hi Nikki, thanks for your follow-up message. The blue shoe holder has now been installed and filled. As an alternative is now available, only staff who use footwear specifically for poolside and wet areas will be exempt from wearing blue shoes. ^BB

Hi Vic, thank you for your feedback, and I am sorry that we have lost your custom. If you are unhappy with any element of your membership, including the administration of your account, our full complaints process can be found here: bit.ly/3K1EZSB ^BB

Good afternoon Clare, thank you for flagging this. I'm going to have the site management team review this further and follow up directly. ^BB

Morning Nikki, the dispensers and overshoes are due to be delivered shortly. Once they have been installed, all members and staff, with the exception of aqua teachers, will be expected to use them within the pool area. ^BB

Hi Rob, any SAR requests will be processed by our Data Requests Team. You can request an update on the processing of any requests by contacting them directly via: [email protected] ^BB

Hi Ceri, apologies for the impact this has had on your workouts. Unfortunately, the team is currently awaiting parts to complete the necessary repairs. Where equipment cannot be repaired, replacement units have already been ordered and will be installed as soon as they arrive.^BB

Hi Nikki, thanks for this feedback. I have checked in with the team and they will be ordering Blue overshoes to prevent further issues, like the one highlighted in your picture. ^BB

Hi Yi, I’m sorry for the frustration this has caused. The 'did not attend' fee is based on the standard cost of a physiotherapy appointment before any insurer contributions or personal discounts are applied. ^BB

Good Morning, apologies for any frustration this has caused you. Please can you DM some further information, via the link below, so we can investigate further? ^BB

Good Morning Paul, thanks for the flag and apologies for any issues this caused. I see the Wellhub team have responded directly. But I'll also share this with our membership support team so they can assist with resolving any technical issues ASAP. ^BB

Morning Clare, thanks for flagging this. I'll get the team to review the area and remove the dust ASAP. ^BB

Morning Nikki, apologies for any impact this issue has had on your club visits. Please could you DM your contact information and I'll get a manager to follow up on these concerns directly? ^BB xitter.cf/messages/compose?recip…

Morning Stephen, we're sorry for any concern this has caused your wife. Please ask her to forward any correspondence to [email protected] and the team will ensure it's reviewed by the appropriate manager. ^BB

Hi Karen, sorry to hear this. Please email the details of your complaint to [email protected] and our team will investigate the matter further. Thank you. ^BB

Good morning Lesley. Thank you for your feedback, and we're sorry to hear about the issues you've been experiencing. Could you please send us a direct message with some further details so that we can raise this with our app support team? ^BB xitter.cf/messages/compose?recip…

Hi Nick, we're sorry to hear you're disappointed. To ensure your feedback reaches the right team and can be fully reviewed, please follow the process outlined here: bit.ly/3EFSLoj. Thank you for taking the time to share your concerns. ^BB

Well done Lisa. You are looking fantastic. ❤ ^BB

Hi John, thank you for taking the time to share this additional feedback. Have you had the opportunity to submit your comments via this form: bit.ly/3EFSLoj? I'm keen for our management team to contact you directly to discuss your concerns further. ^BB