Hi, any inconvenience is regretted. Please provide the platform number or direction of travel for further checking.

Sh. Tokhan Sahu, the Hon'ble Minister of State for Housing and Urban Affairs, Government of India today inaugurated the Delhi Metro's exhibition stall at the 19th edition of Urban Mobility India Conference and Expo currently taking place in Bhubaneswar. The exhibition stall was inaugurated in the presence of Odisha's Minister for Housing and Urban Development, Dr. Krushna Chandra Mahapatra and DMRC's Managing Director Dr. Vikas Kumar. DMRC's exhibition focuses on enhanced accessibility and mobility because of the Delhi Metro services along with its foray into international projects piloted by Delhi Metro International Limited (DMIL). @UMIconfexpo

Service Update Blue Line services will be briefly regulated between Yamuna Bank and Indraprastha section on 25th October, 2026 (Sunday)

Hi, Any inconvenience is regretted. Washroom facility for commuters is available at every station at suitable location as per design and space feasibility. In case of an issue, passengers may contact nearest customer care center or 24X7 Helpline 155370, for assistance.

Hi, Any inconvenience is regretted. The amount has been refunded vide Refund Ref Number(ARN): 476481571007 on 20-09-2026. Please check your source bank account statement and in case of an issue, you may reach us at pcms.dmrc.org/careqr

Hi, Any inconvenience is regretted. Please write to us on pcms.dmrc.org/careqr/ and share your virtual smart card number, registered mobile number, for further enquiry and assistance.

Hi, Any inconvenience is regretted. Smart cards are not personalized. For online recharge of DMRC smart cards, passengers are advised to enter and verify their smartcard numbers very carefully during online recharge. Once the online payment becomes successful and a top-up has been created in DMRC system for the smartcard, it will be considered a "service rendered" to the passenger against that transaction. If the top-up is not availed in the smartcard within stipulated time, in such case the top-up amount will be non-refundable. Such information is available on our website delhimetrorail.com/faq-ticke….

Hi, Any inconvenience is regretted. Please write to us on pcms.dmrc.org/careqr/ and share your smart card number, date/time of incident , mobile number, surcharge receipt, for further checking.

Hi, Any Inconvenience is regretted. Washroom facility is available at stations and nominal charges ( Rs 2/- for urinal and Rs 5/- for toilet) are taken for maintaining cleanliness and hygiene of washroom area. Washroom rate list is displayed at suitable locations and passengers are requested to pay only according to the rate list and take receipt of charges paid. Further, suitable action has been initiated on the concerned staff. In case of any such issue, matter may be reported at the nearest customer care center for immediate action.

Hi, Any inconvenience is regretted. Please write to us on pcms.dmrc.org/careqr/ and share your smart card number, date of transaction, for further enquiry and assistance.

Hi, Any inconvenience is regretted. Cleanliness is our priority and we make all efforts to maintain cleanliness. Dustbins are available at suitable locations and at kiosks. Equal participation by passengers will help us maintain trains and station premises clean. Further, issue has been reported to concerned station for suitable action in this regard. Also, passengers may contact customer care center or 24X7 Helpline 155370 for immediate action in this regard.

Hi, Any inconvenience is regretted. The amount has been refunded vide Refund Ref Number(ARN): 858171932496 on 06-09-2026. Please check your source bank account statement and in case of an issue, you may reach us again at pcms.dmrc.org/careqr

Hi, Any inconvenience is regretted. Monkeys are shooed away whenever they are reported or observed in station premises. Matter is also taken up with the concerned civic agency/authority.

Hi, Any inconvenience is regretted. Please write to us at pcms.dmrc.org/careqr/ and share the booking platform used, along with screenshot of both the payments made, transaction details from the app.

Hi, Any inconvenience is regretted. The technical issue with the escalator has been rectified and the same is working normally at present.

Hi, thanks for reaching out. Please download the official ‘Delhi Metro Sarthi’ app for convenience. You may also write to us on pcms.dmrc.org/careqr and share the booking platform presently being used for booking QR tickets, for further checking.

Hi, Any inconvenience is regretted. Suitable rectification measures have been taken in this regard.

Hi, Any inconvenience is regretted. The updated balance of your virtual smart card became Rs 169.80, after the balance settlement. In case of any issue, you may reach us on pcms.dmrc.org/careqr/.

Hi, Any inconvenience is regretted. Please write to us on pcms.dmrc.org/careqr/ and elaborate the issue faced, share details of travel media used, supporting payment details, for further checking.

Hi, thanks for reaching out. National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. NCMC will enhance passenger convenience as they will not need to carry/purchase multiple cards for different transit networks. All banks NCMC cards are accepted in DMRC network. Also, Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed at Rs.1/- only via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. New DMRC smart cards shall not be issued. However, the cards already in circulation shall continue working. For any feedback/complaint related to Delhi Metro, passengers may write to us at Digital Feedback Book: pcms.dmrc.org/careqr or by scanning the QR code available at Customer Care Centres. The link is also available on the homepage of DMRC’s official website delhimetrorail.com