Create patient experiences that foster loyalty with deeper insights into what patients actually think – powered by AI, trusted by leading healthcare orgs.
United Kingdom
Joined March 2020
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𝗧𝗿𝘂𝘀𝘁 𝗶𝗻 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗶𝘀 𝗱𝗼𝘄𝗻 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝟯𝟬% 𝘀𝗶𝗻𝗰𝗲 𝘁𝗵𝗲 𝗽𝗮𝗻𝗱𝗲𝗺𝗶𝗰.
So we built a way to measure and fix it, months before surveys and outcomes data.
Read all about it in Becker's Hospital Review: beckershospitalreview.com/pa…
By aligning with HCAHPS, PEP Scores give leaders a trusted, real-time signal of hospital quality months before official results are released.
Read our validation study ⟶
pephealth.ai/pep-health-lead…
Our latest case study shows how 2023 PEP Scores from unsolicited feedback closely matched 2025 CMS Star Ratings, which themselves reflect 2023 performance.
That means over a year’s head start to address gaps before results become public.
Read it here: pephealth.ai/how-a-leading-m…
𝗡𝗲𝘄 𝗽𝗲𝗲𝗿‐𝗿𝗲𝘃𝗶𝗲𝘄𝗲𝗱 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗶𝗻 𝘁𝗵𝗲 @JournalPatientX 𝘃𝗮𝗹𝗶𝗱𝗮𝘁𝗲𝘀 𝗼𝘂𝗿 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗮𝘀 𝗮 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗲𝗮𝗿𝗹𝘆 𝗶𝗻𝗱𝗶𝗰𝗮𝘁𝗼𝗿 𝗼𝗳 𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹 𝗾𝘂𝗮𝗹𝗶𝘁𝘆.
Read the press release: prnewswire.com/news-releases…
Our new white paper covers:
• Why traditional survey measures fall short
• The real financial risk of poor patient experience
• Why real-time, unsolicited feedback is the better solution
👇Check out these key insights.
Full paper here: pephealth.ai/2025-white-pape…
Our new white paper explores why patient experience is still the most underweighted component of value-based care, and what payers and providers can do about it.
Available now: pephealth.ai/2025-white-pape…
We love this insight from Dr. Julie Kennedy Oehlert of @ECUHealthNC on healthcare trust.
Our Trust Score helps organizations 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝘁𝗿𝘂𝘀𝘁 𝗯𝗿𝗲𝗮𝗸𝗱𝗼𝘄𝗻𝘀 𝗶𝗻 𝗿𝗲𝗮𝗹-𝘁𝗶𝗺𝗲—not wait months for survey results.
Read about it here: beckershospitalreview.com/pa…
$𝟰𝟱 𝗺𝗶𝗹𝗹𝗶𝗼𝗻. That's how much US hospitals stand to lose for every 1-point drop in patient experience score.
Read our feature in @BeckersHR here: beckershospitalreview.com/pa…
Our 2025 white paper reveals why healthcare organizations need a standardized, real-time trust measurement—and how our new Trust Score delivers exactly that.
Download now: 2025 White Paper: pephealth.ai/2025-white-pape…
𝗡𝗲𝘄 𝗳𝗲𝗮𝘁𝘂𝗿𝗲 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲𝗺𝗲𝗻𝘁: 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲'𝘀 𝗙𝗶𝗿𝘀𝘁 𝗘𝘃𝗲𝗿 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗧𝗿𝘂𝘀𝘁 𝗦𝗰𝗼𝗿𝗲 𝗳𝗼𝗿 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲
Read the news release here: prnewswire.com/news-releases…
📣 𝗜𝗻 𝗖𝗵𝗶𝗰𝗮𝗴𝗼 𝗳𝗼𝗿 𝗕𝗲𝗰𝗸𝗲𝗿’𝘀 𝗔𝗻𝗻𝘂𝗮𝗹 𝗠𝗲𝗲𝘁𝗶𝗻𝗴 𝗼𝗻 𝗔𝗽𝗿𝗶𝗹 𝟮𝟵?
Join us after at the British Consulate General Residence for 𝗮n evening of sharp conversation and light bites as we unveil the latest innovations in PX.
share.hsforms.com/2Nful9XABQ…
𝗔𝗰𝗰𝗲𝘀𝘀 𝗺𝗶𝗹𝗹𝗶𝗼𝗻𝘀 𝗼𝗳 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗶𝗻𝘁𝗼 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗽𝗮𝘁𝗶𝗲𝗻𝘁𝘀 𝘁𝗵𝗶𝗻𝗸 𝘄𝗶𝘁𝗵 𝗮 𝘀𝗶𝗺𝗽𝗹𝗲 𝗰𝗹𝗶𝗰𝗸.
This clip shows how healthcare organizations can measure insights across 7 𝗰𝗼𝗿𝗲 𝗰𝗮𝗿𝗲 𝗱𝗼𝗺𝗮𝗶𝗻𝘀.
We've analyzed millions of patient reviews from 2024 to spotlight 10 hospitals that patients recognize as leaders in providing timely, accessible healthcare.
🔗 Download the full report:
pephealth.ai/10-u-s-hospital…
Our AI transforms millions of patient reviews into actionable real-time insights.
Here's how it works:
🧠 NLP analyzes comments with 95% accuracy
🤖 ML models refine insights and detect trends
⏱️ Daily insights eliminate months-long waits
Read more: pephealth.ai/the-pep-score-a…
📢 We’re pleased to announce that Luke Tyrrell has joined PEP Health as 𝗖𝗵𝗶𝗲𝗳 𝗼𝗳 𝗦𝘁𝗮𝗳𝗳.
Welcome to the team, Luke!
𝗚𝗲𝘁 𝗮 𝗰𝗹𝗲𝗮𝗿 𝘃𝗶𝗲𝘄 𝗼𝗳 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲—𝗿𝗲𝗮𝗹 𝘁𝗶𝗺𝗲 𝗮𝗻𝗱 𝗮𝘁 𝘀𝗰𝗮𝗹𝗲.
This short clip shows how hospitals can monitor patient experience 𝘀𝘁𝗮𝘁𝗲𝘄𝗶𝗱𝗲 with a simple click.
𝗥𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 more!
The 𝗣𝗘𝗣 𝗦𝗰𝗼𝗿𝗲 offers a faster, smarter approach to measuring patient experience.
Read why healthcare organizations are replacing surveys with AI-powered patient experience insights in our latest blog post: pephealth.ai/the-pep-score-a…
We're excited to share Michael Doyle has joined PEP Health as CTO. With over a decade of experience in building and scaling SaaS information platforms, Mike will be pivotal in the next stage of our journey in 2025 and beyond.
Welcome aboard, Mike! We’re lucky to have you. 🚀
📣 Read what @ECUHealthNC had to say about our new partnership prnewswire.com/news-releases…
We're proud to partner with @ECUHealthNC to 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀.
Read yesterday's announcement here: prnewswire.com/news-releases…
