PandaFx 🐼 (dev ark)

Hey folks, thanks for the warm words today in the DMs. I didn’t go out of my way here, I just woke up from a general anaesthetic (stomach surgery) flicked through X and saw something that made me sad. Glad I could make someone’s day even if mine wasn’t so great. 🫤

If that’s the case the board have acted without due diligence in forcing him to resign. He should be reinstated immediately.

Evening folks.... sometimes even the best ideas can suffer execution risk. Customer support is a challenge in general because when a software bug causes a payment delay - the support team have no clue what to say because engineering haven't yet figured it out. This backs up pretty fast when the communication says the funds have landed (and people don't see them). The correct process was to announce payments are being credited over the next few hours and then watch for any issues along the way, responding to them and figuring them out calmly and orderly. I was particularly frustrated as I wasn't at my desk when the team dropped the refund and unable to see the action unfold. I was extremely unhappy with the execution and how rushed it felt, and support subsequently got hit with 700 concurrent queries which is way too much for them. That's not how we do things at MetaWin, the team are aware how disappointed I am in the execution today. Despite paying back $680,000 in cash and the majority of players having no issue, we ended up wearing an L for a mis-timed drop and a rushed out communication which confused those who hadn't received funds. I have made the team fully aware that I expect level one support to run through a knowledgeable AI process to manage spikes and not humans who have no idea what issues may be affecting the system. AI is far better at understanding and clarifying account level issues at speed. Still - poor execution aside, it was a commercially satisfying promotion for all players involved and I enjoyed giving you all the opportunity for risk free play. I'm head down building something very special as you know for a few weeks now and I'll be sure to adopt the learnings here today in that build also. Please accept our apologies for anyone who suffered a delay in receiving the funds. You should be all square now. We'll make the relevant operational adjustments and do better next time... Skel x

Hey folks ! The @MetaWin multi accounting system has blocked the crediting of some folks who participated in the promo. It’s a system designed to stop abuse but it’s not functioning correctly so we’re tearing it down. We have successfully credited $621,000 to 1,692 players so far, the rest of you will be credited shortly after we defeat SkyNet. Hang tight please 🙏🏼

There are NO wagering requirements on the @metawin $1,000 loss back promo. Lose a grand today, get it back tomorrow. Withdraw it / play it, as you wish. Enjoy 🎁