Hi there, I am sorry to hear about your experience. To allow for me to investigate this further, can you please confirm your order number via PM many thanks in advance. - Jack

Hi there, I am sorry to hear this. To allow for me to investigate this further can you please confirm your order number via PM?

Scarlet, I’m sorry to hear your parcel has been lost and that you’ve had difficulty getting help through our web chat. I’d like to look into this further for you. Please send us a PM with your Parcel2Go reference so we can check what’s happened and review this for you. -Catherine

Nigel, we’re really sorry that you’ve been left waiting after being told you would receive a call and a further update from our operator. We understand how frustrating it is to be given a timeframe and then hear nothing back. Please send us a DM and will help further,

Hi there, I am deeply sorry to hear this. To allow for us to investigate this further, can you please confirm your order details via PM so we can look into this further. - Jack

Hi there Nigel, I am sorry to hear this. I have sent yourself a DM to gather some more information regarding this - Jack

Chima, we understand how frustrating it is to receive your records damaged, particularly when you had paid for protection and your claim has not been accepted. We’d like to look into this further. Please send us your order number by DM so we can review this for you -Catherine

Hi Paul, I am sorry to hear this. To allow for me to investigate this further, can you please confirm your order number via dm. Many thanks in advance.

Hi there, I am deeply sorry to hear the issues experienced. To allow for us to investigate this further, please can you confirm your order number via dm. Many thanks in advance.

Hi Denise, once again I would like to sincerely apologise for the upset and frustration experienced. We have sent yourself an email regarding the claim and what is required for this. If you have any issues please come back to us - Jack

Good morning, Lewismith, We’d like to look into this for you and understand what happened. Please send us a private message with your shipment details so we can check this further. -Catherine

Hi Matty, I am deeply sorry to hear this. To allow for me to investigate this further can you please confirm your order number via PM? Many thanks in advance.

Hi Muhammad, I am sorry to hear this. To allow for me to investigate this further please can you confirm your order number via dm? Many thanks i advance. - Jack

Friedericke, we understand your concerns regarding possible customs fees when sending items internationally. Please send us a private message with your shipment details, and we’ll be happy to look into this and provide further guidance. - Catherine

Denise, I understand your concerns regarding the delayed response and the status of your parcels. Could you please send us a private message with the shipment details so we can look into this further and check the latest updates with the courier? -Catherine

Hi there, I am sorry to hear the continued issues. I have sent you are message regarding this. -- Jack

Hi there, I am sorry to hear this. To allow for us to investigate this further can you please send us a dm with your order details? - jack

Riwan, thanks for your message. We’re sorry to hear about your experience and understand your concerns regarding the missing contents of your parcel. Please send us your order number via DM so we can investigate this further and assist. -Catherine

Hi Chris, thanks for your message. To allow for us to investigate this further please can you confirm your order number via DM? Many thanks - Jack

Hi Denise, I am deeply sorry to hear this. I have sent yourself a message regarding this. Please respond at your earliest convenience.-- Jack