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India
Joined May 2014
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Hi Mohit! Ria here. We're actively checking the refund details for your order ID 26352527564 and will get this sorted as quickly as possible. We'll keep you updated on the progress. ^VM xitter.cf/messages/compose?recip…
Hey Mohit! Ria here! Your refund is with your bank now and credit to your account depends on their processing timeline. We credited Rs. 5,436/- to your original payment method on 03/02/2026 04:41:09 PM as soon as the airline released it. Share ARN/RRN with your bank and they'll track it from their side. Anything else? I'm right here! 💙
Hey, Chetan here. Please send me your details via DM and I will help you out on this asap. xitter.cf/messages/compose?recip…
Hi, we are pleased to inform you that your concern has been resolved. For any further assistance, our in-app support is at your service (bit.ly/paytm_care). We are grateful for your trust in us.
Hi Amit, Ria here. We're actively checking the details for your Train booking, and will get this sorted as quickly as possible. We'll keep you updated on the progress. ^VM xitter.cf/messages/compose?recip…
Hi Amit, Ria here. We have not heard back from you, so we believe your concern has been resolved. We also tried reaching you today at 2:20 PM to confirm whether the issue was resolved, but unfortunately, we were unable to connect with you. Hence, we are closing this case from our end. Please feel free to reach out to us if you need any assistance with your future bookings. We’re always here to help! ^VM
Hey Sunny, Hemant here. Please send me your details via DM and I will help you out on this asap. xitter.cf/messages/compose?recip…
Hi, we are pleased to inform you that your concern has been resolved. For any further assistance, our in-app support is at your service (bit.ly/paytm_care). We are grateful for your trust in us.
Hey! Ria here! We acknowledge your concern regarding order ID 27492239379. We’re getting the details checked and will get back to you with an update at the earliest. Please allow us some time to review this. ^SM
Hey Arpan! Ria here! Your refund is with your bank now and credit to your account depends on their processing timeline. We credited Rs. 2581.44 to your original payment method. Share ARN/RRN with your bank and they'll track it from their side. Anything else? I'm right here! 💙 xitter.cf/messages/compose?recip…
Hey Arpan! Ria here! Your refund is with your bank now and credit to your account depends on their processing timeline. We credited Rs. 2581.44/- to your original payment method on 22/08/2026 12:45:30 PM. Share ARN/RRN with your bank and they'll track it from their side. Anything else? I'm right here! 💙
Hi! Ria here! We’re currently checking the details regarding your order ID 27492450724. We’re reviewing your concern and will get back to you with an update at the earliest. ^SM
Hey Sudhanshum! Ria here! Your refund is with your bank now and credit to your account depends on their processing timeline. We credited Rs. 2,310.72/- to your original payment method on 22/08/2026 11:10:45 AM. Share ARN/RRN with your bank and they'll track it from their side. Anything else? I'm right here! 💙
Hi! Ria here. We’re currently awaiting a response from the bus operator regarding your concern. We’ll keep you posted as soon as we receive an update. Thank you for your patience. ^SM
Hi Manik! Ria here. We're actively checking the voucher details for your booking ID 27230936224, and will get this sorted as quickly as possible. We'll keep you updated on the progress. ^VM xitter.cf/messages/compose?recip…
Hi Manik, our team proactively contacted you and advised you to cancel the ticket before departure, as this would have enabled the refund process and the generation of the Alternate Travel Plan voucher. However, we did not receive any response from you, and the ticket was not cancelled before departure. Hence, we are unable to process your request at this time. Please feel free to reach out if you have any further questions.
Hi Manik! Ria here. We're actively checking the refund eligibility and voucher details for your booking ID 27230936224, and will get this sorted as quickly as possible. We'll keep you updated on the progress. ^VM xitter.cf/messages/compose?recip…
Hi Manik, our team proactively contacted you and advised you to cancel the ticket before departure, as this would have enabled the refund process and the generation of the Alternate Travel Plan voucher. However, we did not receive any response from you, and the ticket was not cancelled before departure. Hence, we are unable to process your request at this time. Please feel free to reach out if you have any further questions. ^VM
Hi Sagar, thank you for your time on the call today. As discussed, We're actively checking the details with AirAsia for your booking ID 26714263079, and will get this sorted as quickly as possible. We'll keep you updated on the progress. ^VM xitter.cf/messages/compose?recip…
Hi Sagar! I’m Ria. This is currently pending with the Air Asia Airline. Once the refund amount is received from the airline, we’ll process the refund immediately to your original payment source. Please be assured that we’re actively following up on this for you. Please feel free to reach out if you need any further assistance. ^VM
Hi Dinesh, you will be notified once the voucher is generated. You can redeem it on Paytm Gold. For the Terms & Conditions, please refer to: cst.p-y.tm/6013B7aL9t xitter.cf/messages/compose?recip…
Dear Customer, paytm successfully processed the refund of ₹7,072/- for Booking ID 27084362030 on 27/06/2026. The final credit timelines are dependent on your bank’s processing time. Please feel free to reach out if you need any further assistance. ^VM xitter.cf/messages/compose?recip…
Hi Akram, please don't worry! We have already raised a refund request with Saudi Arabian Airlines. As soon as the amount gets settled at our end, we'll process it immediately to you.
Hi Rajinder! Ria here. We're actively checking the refund details with Indigo Airline for your booking ID 26359473920, and will get this sorted as quickly as possible. We'll keep you updated on the progress. ^VM xitter.cf/messages/compose?recip…
Dear Customer, Please note that as this for a voluntary cancellation, applicable deductions will include airline cancellation charges, Paytm handling fees, and convenience fees. The Paytm handling fee and convenience fee are non-refundable. We also note that a discount was applied to your booking. As per the applicable terms and conditions, the discount amount will also be deducted from the refundable amount. ^VM
Paytm Care retweeted
Yes...the complaint has been resolved to my satisfaction.... appreciate your quick response...I am quite dependent on PAYTM and would not want to shift to any other app...so thanks again for the swift resolution.
Paytm Care retweeted
Big thanks to @Paytm @Paytmcare . I faced an issue after an update, but their support team resolved it quickly. Back to using the app smoothly—really appreciate the prompt help! 😊
Paytm Care retweeted
Thanks for the update, @Paytm! Glad to have this sorted out.
