CXaaS retweeted
From the #pandemic to the new omnichannel normal, here are the top forces shaping the #ContactCenter of the future.
bit.ly/2ZyiDDW
I've #justsponsored Andrew Airey, who's fundraising for PAPYRUS Prevention of Young Suicide on @JustGiving. Donate now justgiving.com/fundraising/A…
Check out my latest article: The Perfect Couple - Digital and the Contact Center linkedin.com/pulse/perfect-c… via @LinkedIn
Just love Stella, if you want to keep QA simple but rich and would like to get industry high customer response rates, do dig into this summit sprou.tt/16PdmNUcPy3
Video Humanizes Experience Feedback, Provides Deeper Insights Into What Customers Think and Feel customerthink.com/video-huma… via @CustomerThink
CXaaS retweeted
Closing the Customer Feedback Loop: A Practitioner's Guide by @rachellane bit.ly/37IfWOm
My top 10 trends. CX tech is now skiing downhill, but can practitioners keep up?
medallia.com/blog/customer-e…
The best performing businesses all do periodic assessments of their business plans to see how relevant it is and to highlight areas of improvement. - #customerexperience #CX #startup #startupstrategy #businessstrategy
customerthink.com/4-growth-s…
CXaaS retweeted
(Forbes) One Hundred #Reasons To Be #Optimistic : Despite depressing press reports, there are many reasons to be optimistic about small businesses in the UK. Focusing on customer experience is paying dividends for businesses and .. storiesflow.com/89678791901/…
“Our focus as a marketing organization is on creating experiences that add value for customers throughout their entire journey,” McLaughlin says. “Based on what we’ve learned so far, Agile could play a significant role in helping us deliver on that.”
deloitte.wsj.com/cmo/2019/01…
Employee Engagement: "The best place to start, though, is simply by talking to your people. When you go out on a date you get to know someone by asking questions and striking up a conversation. Do the same thing inside of your organization." Jacob Morgan
bit.ly/2zu3rak
A McKinsey study found that merely 26% of transformation initiatives succeed. Most successful transformations have one thing in common: Change is driven through empowerment, not mandated from the top.
bit.ly/2ZxpMyu