Enjoying the #AIDay19 with some of my team - interesting to see how the AI landscape is evolving at an exponential rate!

What do customers want - keep my data and money secure, make interactions seamless and delight me with personalisation. Brands need to uplift performance across all, huge gap in #personalisation where #cx is suboptimal! #digitaldisrupt

So refreshing to hear about disruption and innovation from someone outside of Banking, impressed with Domino's take on this! #NZbanking

Raising the narrative about Analytics - An awesome and honest dialogue with @TinaMaclean1 on stage! @FSTMedia #NZBanking #CX #Analytics

Real transformation comes from being customer-centric & creating a thriving workplace culture - enjoyed the first talk. @FSTMedia #NZBanking

What I used to call data-driven journey mapping is officially called 'journey analytics', learnt something new! threedeepmarketing.com/blog/…

While privacy laws related to data are being worked through, earning customer trust is critical... #NZcustomer #DigitalTransformation

Customer analytics and CX, two sides of the same coin underpinned by Digital, all coming together here, interesting! #nzcustomer

'The best customer journey is the shortest route, the fastest time'! bit.ly/2pQciQY

Bringing machine learning into marketing speeds results, improves accuracy and benefits both the customer and the b… bit.ly/2pLJGbw

The ABCs of A/B Testing: How to Base Your Subject Lines on Science Read more at business2community.com/email… business2community.com/email… – at Auckland, New Zealand

Interesting read on live analytics in cloud and the need for scalable data governance and security. Bring it on! information-management.com/n… – at Auckland, New Zealand

"Digital is not a department, it's a mindset." - opening by Simona Turin that makes perfect sense! #CxODisrupt #DigitalTransformation – at Auckland, New Zealand

When deriving insights from data, understanding the context and business processes can't be underestimated. hbr.org/2017/01/the-best-dat… – at Auckland, New Zealand

"Common sense" backed by data, makes sense. forbes.com/sites/bernardmarr… – at Auckland, New Zealand

A perfect step change! xitter.cf/pgtedwards/status/8219… – at Auckland, New Zealand

'Doing' Data Science is interesting, 'operationalising' is what makes it living and breathing. forbes.com/sites/bernardmarr… – at Auckland, New Zealand