richardsmullen (@RichardSmullen) header
richardsmullen (@RichardSmullen) profile picture

CEO @Pypestream AI. I build what others pitch. If your CX sucks, we're coming for it. Opinions mine. Enemies welcome. AI is the new UI...

New York
Joined March 2009
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1/ Enterprise buyers evaluating AI agents all have the same fear, and it's not "is this smart enough." It's "will this blow up on me." 2/ The hallucinated refund. The compliance breach. The pilot that demos great and collapses at scale. Every one of these is time-revealed. None show up in a demo. All show up in month four. 3/ So the only evidence that answers the fear is time in production. Which is the one asset money cannot buy. You can raise $1B tomorrow. You cannot buy a decade of surviving Fortune 500 traffic. 4/ We're sitting on 2.5 billion+ interactions of evidence. The pattern is unambiguous: The systems that survive are the ones where a model never executes a transaction. Rules do. Rules cannot hallucinate. 5/ 13 US patents on this design, filed from 2015. Granted before most companies now selling AI agents existed. Deterministic-first. Governed actions. Model as a component. The industry is arriving at these conclusions right now. 6/ We're not catching up to the market. The market is catching up to us. Full architecture, in the open: pypestream.ai/blog/the-next-…
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Big one today: @remax runs on @Pypestream . SkyView, their AI platform for 150,000+ brokers worldwide, is powered end to end by our engine: pricing, sales packages, marketing flows, recruitment. Their developers built the entire frontend themselves, on our platform. We built the platform before the market knew it needed one. Thank you @remax and Erik Carlson. Much more coming.
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Is this the end of chatbots? Well, it depends. My thoughts in @VentureBeat: bit.ly/2EGgTZM @Pypestream
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Was happy to share my thoughts w/ @druadh20 on the integration of #AI & #BI: @cmswire @pypestream bit.ly/2ExXKwU
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Why Brands From Barbie to Uber Are So Hot on Chatbots lnkd.in/e_5N_CM
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Six Ways Your Customers Wish You Were Different lnkd.in/ep_jZT3
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Snr. Director, Content and Editorial - Pypestream Jobs on AngelList angel.co/l/JwSnw
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Join the founding team soon to start the communications' revolution... angel.co/l/JwShr
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There is a big elephant flying over Manhattan
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Congats to our friends at @LiveRail! A great product and a great team! bit.ly/TPlVuR #startup #acquisition
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Please back this 360º, 3D projection-mapped #art installation for @burningman @lacalacafest WATCH VIDEO HERE and give:kck.st/1jj0clr
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Account was hacked... clearly if I was selling weightloss products, i'd use them on myself first ;) #annoying #hackers
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