Roy Atkinson retweeted
Human+AI: Leadership with Real World Results buff.ly/kPDYqUa via @RoyAtkinson of @Trust_CB on @Thinkers360 #AI #AIGovernance #ITLeadership 📣 AI Expert? Get certified at Thinkers360: buff.ly/qs8g5f2
Roy Atkinson retweeted
Marie Clark's desire was to help people. She reached her Do Point® when she knew she wasn't helping. Hear her story on Reach Your Do Point®.
Full video: youtu.be/Uwr-fUpLVec?si=CjzQ…
Audio only: iheart.com/podcast/966-reach…
Roy Atkinson retweeted
Businesses have reset their ACDs from 1 800 GET-HELP to 1 800 GET-LOST. @RoyAtkinson
Roy Atkinson retweeted
Agentic AI in ITSM: 5 Ways Agentic AI Is Transforming the IT Service Desk
itsm.tools/agentic-ai-in-its…
A new @itsm_tools article from Taylor Halliday of Ravenna
#ITSM #AI #ITsupport #ITservicedesk
Roy Atkinson retweeted
BUILT TO WIN buff.ly/aBe2xPM What separates orgs that win from those that wander is a customer-centric culture: where customer needs and perspectives are woven into every decision, process, and behavior. This is a playbook for turning culture into competitive advantage.
Roy Atkinson retweeted
Simplicity, Service, and the Discipline of Asking Why
itsm.tools/service/
A new @itsm_tools article by @SophieDanby that shares key points from a conversation between Christian Nissan and @jour_civil
#ITSM #service #ConversationswithGiants
Roy Atkinson retweeted
Top 50 Global Thought Leaders and Influencers on Culture 2026 buff.ly/ZkopE37 Thank you @Thinkers360!
Roy Atkinson retweeted
From Firefighting to Prevention: How Problem Management Transforms ITSM - a new article by @SophieDanby
itsm.tools/problem-managemen…
#ITSM #ITIL
Roy Atkinson retweeted
The companies winning with AI picked one workflow, or maybe HubSpot's AI Customer Agent, implemented it properly, trained their team, and didn't move until it was running.
Breadth of AI adoption is easy to fake. Depth is where the results live.
Roy Atkinson retweeted
Are You Doing Service Management, or Delivering Value? - a new article by @SophieDanby based on the words of @StuartRance
itsm.tools/service-managemen…
#ITSM #Value
Roy Atkinson retweeted
In the game of life, Alex Zanardi left nothing in the tank. I remember when he asked me to write the foreword for his book. I asked him anything you want me to say? He said: Well, I need to order new legs- how tall do you think I should be?
Roy Atkinson retweeted
Service Management Maturity Models: A Practical, Evidence-Based Approach (Pros, Cons, & Framework)
itsm.tools/itsm-maturity-mod…
#ITSM
Roy Atkinson retweeted
Organizational accreditation opens new doors.
Find out why it's a smart investment.
scopism.com/blog/is-organiza…
#Accreditation #SIAM #ScopismSIAMAssured #Scopism
Roy Atkinson retweeted
On April 15, 1912, the RMS Titanic was going down, and the most important room on the ship wasn't the bridge. It was the wireless room.
Jack Phillips and Harold Bride were still at their posts, headsets on, hands flying over the key, sending distress signals into the night. Not one message. Dozens. They repeated coordinates as the urgency climbed with every transmission. At one point they switched between CQD and the newer SOS signal, not caring about protocol, just trying to be heard. The power was fading. The ship was tilting. They kept transmitting anyway.
Miles away, the RMS Carpathia picked up the signal. Captain Arthur Rostron made the call that would define the night and ordered full speed through ice fields toward the wreck. That decision, triggered by a signal pulled out of the Atlantic air, saved more than 700 lives.
That was the moment connectivity stopped being a novelty and became infrastructure.
Fast forward more than a century and the principle hasn't changed, but the system around it has.
Today's emergency response runs on real-time, always-on networks powered by technologies like 5G. First responders don't just hear a call. They see the scene, share data instantly, and coordinate across agencies as events unfold. Carriers are now building dedicated lanes for that traffic. @TMobileBusiness T-Priority service, for example, gives first responders prioritized 5G access during emergencies, so the network holds up exactly when everyone else is trying to use it too.
What's changed even more is where that capability lives. It's no longer confined to ships, towers, or control rooms. It's in your pocket and on your wrist.
Devices like the Apple Watch can now send emergency signals via satellite when there's no cellular coverage. You can be off-grid, deep in the mountains or on a remote stretch of road, and still reach help.
That's a long way from Morse code in a dark radio room.
What comes next is already taking shape. Satellite-to-device becomes standard. Drones spin up temporary networks over disaster zones. AI helps triage incidents and route resources faster than any manual system could. The goal is simple and ambitious at the same time. No dead zones. No missed signals. No delay between distress and response.
On that night in 1912, two operators kept sending a signal as long as they could. More than a century later, we're still building systems to make sure that signal always gets through.
Roy Atkinson retweeted
We are offering a complimentary 60-minute Executive Overview designed specifically to help executive teams and key stakeholders understand, strengthen, and accelerate their SIAM journey. Find out more here: f.mtr.cool/ehsjcsrilp
#Scopism #SIAM #Review #Service
Roy Atkinson retweeted
Would you like a clear roadmap linked to strategic objectives to improve the success rate for SIAM? Find out about our FREE Executive Overview:
scopism.com/book-your-free-s…
#Scopism #SIAM #Review #Service
Roy Atkinson retweeted
AI Help Desk Software: How LLMs, AI Agents & Chatbots Are Transforming IT Support
itsm.tools/ai-help-desk-llm-…
#AI #ITsupport #helpdesk
Roy Atkinson retweeted
There is a growing chorus complaining about “#AI slop” in #ITSM. Generic articles. Confident summaries that flatten nuance. Strategy outlines look impressive until you implement them. But before we treat this as a technological failure, we should pause.
itsm.tools/ai-slop-generativ…
Roy Atkinson retweeted
We are offering a complimentary 60-minute Executive Overview designed specifically to help executive teams and key stakeholders understand, strengthen, and accelerate their SIAM journey. Find out more here: scopism.com/book-your-free-s…
#Scopism #SIAM #Review #Service
Roy Atkinson retweeted
Packed house and a significant number stood up to self-identify as @PROS_Inc customers here at #CongaConnect for the first time.
MyPOV: packed crowd here in Orlando fo @CongaHQ #CongaConnect


















