Customer consultant - getting companies closer to customers to improve their experience. Family, cycling, gym. Views are my own
London, UK
Joined July 2011
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Who thought that this sticker, on the inside of my new fridge, was a good idea? It wasn't and please can you advise how to remove it because it appears to have been attached via molecular fusion
@BoschGlobal
@PeugeotUK the REAL genius of your appalling My Peugeot app is that when it doesn't work (which is often), even your "contact us" link doesn't work. Unbelievable. So how do you want me to progress??
@PeugeotUK @Peugeot Hello? This wasn't a rhetorical question. As someone who has rarely had success in using your awful app, I am expecting you to read your social media feed and DO some work. Thanks
@AvantiWestCoast you guys are amazing.....on the (delayed, obvs) 1639 from Lancaster to Euston.....the cafe car is open but...the coffee machine is not working and neither is the credit card machine (cash only)...the state of you guys 🤣🤣
32 mins late (although seems I was "lucky" as some trains you simply cancelled) so Delay Repay for me tomorrow. Oh, and the dryer in the toilets in Coach F doesn't work #yourewelcome
@RideLondon Got email today with title "How was your Ride Day experience?" - opened assuming it was a Cust Satisfaction survey.....rather than just a load of sponsor logos. What have I missed here? (Couldn't respond to the email as its one of those awful "no reply" accounts)
@RideLondon hello!? This wasn't a rhetorical question. I'm genuinely asking what this email was about
@HPUK why on earth do you think that anyone will know what to do when one of your printers does this?
@DisneyPlus using your platform on TV, how on earth do you put subtitles on. With Sky, Netflix, Amazon Prime, Apple TV its simple and intuitive. You? I've been round and round, pressed every button and searched online - still no clue. Can you please advise? Thanks
@PeugeotUK you know that your app is SO bad that it can actually freeze a whole phone when it decides not to work? Powerful capabilities
I'm hearing that @haveigotnews is going to be 5 hours long on Friday evening
#GeneralElection2022
#ToryShambles
@SkyFootball I assume that someone there is looking at your Sky Sports Scores app? If not then they need to cos something has gone badly wrong. Urge you to look at the Reviews you're getting to hear a flavour of how users are feeling. Used to be good; now it's appalling
@NationalHways not sure I have the right org here but I was caught in the M40 North Jn 10 Road closure this morning. I (wrongly) assumed that you would provide diversion signs to get me back onto M40 North but apparently not. Surely that would be advisable, no?
@NationalHways total silence.....I will take that as confirmation that you either haven't a clue or simply don't care. Either way, thanks for responding
M20 southbound between J8 and 9 is being used to park up lorries. 3 lanes for about 8 miles. Those poor drivers
@NuffieldHealth appears to be a problem with your app (for Surbiton gym at least) in that there are only 2 classes showing for Monday 6th Dec??
Yoo have to remember that #MaryPoppins was actually a horror movie youtu.be/2T5_0AGdFic
@Google after you forced an update on me, I've already had this message pop up 3 times (in 10 minutes) - I've had to press ("use without chat features") each time, rather than the massive "agree" button. I assume you give up at some point and my phone returns to normal?
Any response @google? It's still happening and even worse now, is deleting whatever I'm working on when it continuously pops up. Why are you ignoring my messages?
Seriously @Google, that's 8 times in less than an hour. What part of "no" don't you get. I don't agree, regardless as to how many times you ask me the question
@Google and so it goes on. It appears you're giving me a choice but if I DONT press "agree" then you continue to ask me the same question time and time and time again. Do you think that's a good customer experience?