Still hoping to get a link to the latest Customer Report. Are you able to help with a reference here? Thanks.
@sw_help how are we doing on an update to my question on a link to the latest Customer Report? As I have flagged previously the latest I can find is the one from March 2018. I remain hopeful that you may perhaps provide a response including a link for the current report?
@SW_Help are you aware of any problems with the DelayRepay system at present whereby legitimate claims are being rejected as duplicate when no such duplicate claim exists?
@SW_Railway @WhichUK any possibility of a response here? Seems like a straightforward question and I expect a week should have provided more than sufficient time to allow for some form of response.
@SW_Help Zero up front comms. Any guidance on actually making it back to Walton-on-Thams this evening?
@SW_Help given the lack of a response am I right to assume that @SW_Railway
will be providing for my overnight accommodation at Surbiton this morning? I do t understand how I am supposed to arrive at my destination as yet given zero response from @SW_Help on my query
Any response here that the @RailOmbudsman should incorporate when looking at a formal complaint? I still have zero guidance on how to get home and given subsequent responses can only assume at @SW_Help is deliberately ignoring
@SW_Help are you able to advise on why accepted DelayReplay claims are not being paid at present? I currently have a number of claims which were accepted more than 4 weeks ago but are yet to be paid.
@SW_Help any chance of a response? As per my question 12 hours ago are you able to advise on why accepted DelayReplay claims are not being paid at present?
Front 4 coaches on the 1245 WAT -> PMS somewhat cold - not really the day to be blasting out cold air. It is warmer outside right now - affects 64228, 66128 and 63628 + one other unit
0009 WAT -> GLD delayed departure waiting for a gap in the traffic. Given number of trains running through to end of service really?
So from on time to 5 minutes late to delayed in the space of 4 minutes. Perhaps the CIS needs a little investment?
Rolling 12 months SWT around average at 12/23 but slipped to 16/23 most recent period - seems to support view of service getting worse
Franchise announcement is out - has been awarded to First Group/MTR for seven years. Perhaps this explains recent lack of care from SWT?
Refunds are dealt with by customer service. The operate on a first in first out basis and currently taking in excess of 40 days to respond
Are you by any chance trying to purchase a ticket that includes a 1-6 travel card? If so known issue
Any update from Fleet on the replacement thermostats from @siemens or is it a matter for the next franchise?