The Definitive Source for Leveraging AI, Sales Analytics, Forecasting and Salesforce Einstein Artificial Intelligence (AI) | Learn | Grow | Achieve Greatness
Joined December 2013
- Tweets791
- Following402
- Followers176
- Likes80
Microsoft starts billing its AI SDR on Monday — Copilot credits, $0.01 each. The agent researches prospects, writes outreach, follows up. One thing Microsoft hasn't published: what one task actually costs. The meter starts before the price does.
1
5
Same math, rep side: a per-credit agent is cheap if it books meetings, expensive if it burns credits drafting outreach nobody answers. Run the numbers on what each meeting that holds actually costs: salesquants.com/agent-vs-rep…
2
Nooks raised $500M to build Node, an 'EA for the AE' — an AI that prompts the rep. They say 96% of drafted emails go out unedited. At that point the rep isn't reviewing. They're rubber-stamping. The edit is the job.
1
3
Same math, SDR side: an AI that drafts 96% of your emails unedited is only cheap if the meetings hold. Run the numbers on what each meeting that holds actually costs: salesquants.com/agent-vs-sdr…
2
Salesforce priced its AI teammate at $50/user/month. 185,000 users, 21x usage growth in 3 months. At that price the question isn't adoption — it's what each delegated hour actually saves. Nobody's published that number yet.
1
2
Same math, rep side: a $50/user/month agent is cheap if it books meetings, expensive if it drafts emails nobody sends. Run the numbers on what each meeting that holds actually costs: salesquants.com/agent-vs-rep…
2
AI hypergrowth companies staff sales at 18.4% of headcount vs 20.7% for the rest of tech. The 'replacement' is a rounding error. But 71% of SDR teams use AI daily — the highest of any GTM function. The SDR layer shrank. Sales didn't.
1
4
Same math, SDR side: 71% of SDR teams use AI daily — but the question isn't adoption, it's cost per meeting that holds. Run the numbers before you scale the layer down: salesquants.com/agent-vs-sdr…
5
Sling TV's AI agent took resolution from 36% to 71% — and chat sales conversion from 15.7% to 24.9%. The support agent became a sales channel. The question isn't whether agents can sell. It's whether you measure the revenue they touch.
1
3
Same math, rep side: a support chat converting at 24.9% is a rep's pipeline. Measure what the agent closes, not what it deflects. Run the numbers on what each meeting that holds actually costs: salesquants.com/agent-vs-rep…
2
Lavender analyzed ~100M cold emails: AI-drafted + human-edited replied at 5.1%. Fully human: 3.8%. Fully AI-generated: 2.4%. The hybrid wins. The agent doesn't replace the rep — it drafts, the rep edits. The edit is the job.
1
5
Same math, SDR side: a 2.4% reply rate from a fully AI-written sequence is cheap volume that doesn't convert. Run the numbers on what each meeting that holds actually costs: salesquants.com/agent-vs-sdr…
3
Salesforce says Koa makes 3x fewer errors on CRM tasks. Its own paper says something quieter: Koa completes 87% of multi-step CRM tasks — ahead of GPT-4.1 (82%), behind GPT-5.5 (91%). Vendor benchmarks are marketing. Read the paper.
1
4
Same test, rep side: fewer CRM errors is nice — but the buy decision is still cost per meeting that holds vs a loaded rep. Run the math before you switch: salesquants.com/agent-vs-rep…
2
One week, three CX deals: Salesforce buys Cresta, Dialpad buys Ada, Five9 buys Level AI. The AI agent vendors are becoming features inside bigger platforms. The question for buyers: what happens to your agent when the vendor gets acquired?
1
6
Same math on the SDR side: the agent you buy today may be a feature inside a bigger platform tomorrow. Run the numbers on what the tool costs you per meeting that holds — before the roadmap changes: salesquants.com/agent-vs-sdr…
3
SaaStr runs a 1.5-person sales team with 20+ AI agents. Inbound agent: 614 meetings from 442K chats, $1M+ closed. Lemkin's own caveat: every agent has hallucinated. Agents book the meeting. Humans still close it.
1
5
Same test, rep side: an agent that books 614 meetings from 442K chats only wins if cost per meeting that holds beats a loaded rep. Run the math before you scale the headcount cut: salesquants.com/agent-vs-rep…
3
17% of cold emails never reach an inbox — blocked for bad data, not bad copy. Teams buy AI to write better emails, then feed it stale lists. The cheapest fix in outbound isn't a new tool. It's a verified list.
1
4
Same math on the SDR side: a 17% bounce rate is a 17% tax on every touch you paid for. Run the numbers before you scale the list: salesquants.com/agent-vs-sdr…
2