AI-powered CX intelligence, built by QA experts.
Ireland
Joined January 2013
- Tweets4.8K
- Following1.3K
- Followers1.8K
- Likes1.5K
Big milestones deserve big shoutouts! 💚
Today we’re celebrating our incredible Scorebuddy teammates marking anniversaries from 3 to 17 years.
#employeeappreiciation #anniversary #workplaceculture #team
New year. New goals. Same commitment to quality. 💙
Here are our QA resolutions for 2026 — what are yours?
#HappyNewYear #2026 #QualityAssurance #QA #ContactCentre #Scorebuddy
🎄 What’s inside the Scorebuddy Advent Calendar?
A little quality.
A lot of insight.
And better customer experiences all year round.
From all of us at Scorebuddy, Happy Christmas 🎁
#christmas #happychristmas #happyholidays
ScorebuddyCX retweeted
Head on down to @score_buddy to have a personalised caricature drawn, printed off and sent to you digitally- Head on down to stand CC-G10 for yours!
#CCCX #ContactCentreExpo #CustomerExperien
With Scorebuddy’s AI Knowledge—the first of its kind from a specialist QA platform—you can power AI Auto Scoring using your own knowledge base.
This is the new standard for AutoQA: Automation at scale and total confidence in the results.
#NewFeature #AIKnowledge #QA #AutoQA
We’re heading to CCExpo London! 🇬🇧
The Scorebuddy team will be exhibiting at CCExpo, ExCeL London, on 19–20 November. Find us at booth #CCF10.
See you there! 👋
ScorebuddyCX retweeted
A few weeks ago we were in NYC for @intercom Pioneer event.
Focused, sharp, and packed with AI support leaders from around the world.
We really appreciated the insights from @decivory and the great chat with David Magee from @score_buddy
The view from the 87th floor wasn’t bad either 👀
More in the video 👇
We’re heading to the Contact Centre Expo!
Don’t miss our VP of Product, Emmanuel, speaking on “GenAI-Powered QA for the Human-AI Contact Center Era” in the Future of Contact Centre Theatre.
#CCExpo #ContactCentre #AI #GenAI #CustomerExperience
We’re excited to be sponsoring the Intercom Pioneer event in NYC on October 9th! 🎉
Our team — David Magee (AE), Sara Lhasbellaoui (AM), and Claire O'Rourke (CRO) — will be there to chat about how AI-powered QA is transforming customer experience.
#IntercomPioneer
We recently partnered with Serve the City to support a local individual in need by helping make their home more livable.
Our volunteers rolled up their sleeves and worked hard to improve living conditions. It wasn’t easy work, but the impact was truly meaningful.
#charity
The Fall 2025 edition of the G2 Grid® Report has, once again, ranked Scorebuddy as a leader in contact center quality assurance.
#g2 hashtag#G2 #QA #qualityassurance #contactcenter #leader
In this episode of our employee spotlight series, Adam Gibson shares his what he values most about being part of the team.
His answer?
The culture. 🌟
Stay tuned next week for the final installment—you won’t want to miss it!
🚀 Hear it straight from Alexandru Alecse at Kaizen Gaming as he shares how Scorebuddy’s AI-powered QA has helped his team work more efficiently while delivering an improved customer experience.
#casestudy
Meet Adam Gibson, Junior Software Engineer at Scorebuddy 🚀
From behind the code to real business impact — hear how his role helps us deliver better solutions every day.
#employeejourney #employeespotlight
🎥 Customer Spotlight: @Warmworks
QA challenges? Solved. ✅
Sean McKenna from Warmworks shares how Scorebuddy helped his contact center overcome a key quality assurance issue — and the results speak for themselves.
Thanks for the kind words, Sean!
#testimonial