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SeeLevel HX

@SeeLevelHX

A leading mystery shopping company helping #businesses generate more ROI through a better #CX. #mysteryshopping

 Atlanta, GA
seelevelhx.com
Joined November 2015
  • Tweets2.7K
  • Following5.6K
  • Followers6K
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Fast food isn't as fast anymore, but it's more popular than ever businessinsider.com/fast-foo…
Fast food isn't as fast anymore, but it's more popular than ever

Fast food isn't as fast anymore, but it's more popular than ever

Waits have gotten consistently longer each year, but sales are also up. The future of fast food is slower service and longer lines.

businessinsider.com
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Drive-thru times slowed by almost 26 seconds and order accuracy fell at major QSRs in 2021, according to a study from @SeeLevelHX #RestaurantNews #Drivethru #QSR restaurantdive.com/news/driv…
Drive-thru speed of service slowed 26 seconds in 2021, study finds

Drive-thru speed of service slowed 26 seconds in 2021, study finds

Order accuracy also declined by 2% year-over-year at QSR chains, which SeeLevel HX attributes to continued restaurant labor woes, supply chain issues and inflation.

restaurantdive.com
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.@DelTaco's drive-thru-only prototype should allow the company to seek out smaller real estate parcels and infill locations, which could likely save on occupancy costs versus a traditional restaurant with dine-in. #drivethru #restaurantnews bit.ly/37sqeW6
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Mystery shopping and surveying firm @SeeLevelHX released its biannual look at drive-thru timing, the first examination of key QSR metrics since the pandemic slammed the restaurant industry. See what the results were: bit.ly/ftblogcoviddrivethru
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Study: Chick-fil-A has most popular, but slowest drive-thru wsfa.com/2020/10/13/study-ch…
Study: Chick-fil-A has most popular, but slowest drive-thru

Study: Chick-fil-A has most popular, but slowest drive-thru

Chick-fil-A’s drive-thru is the most popular, but it’s also the slowest, according to a new study.

wsfa.com
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"When you have a team that is focused on doing their job and doing it well you have better people...The theory is better people provide better service," said @lisavk1 of @SeeLevelHX at #RestaurantsRise powered by @MUFSO
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"When you have a team that is focused on doing their job and doing it well you have better people...The theory is better people provide better service," said @lisavk1 of @SeeLevelHX at #RestaurantsRise powered by @MUFSO
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SeeLevel HX retweeted
News 5 Cleveland (@WEWS) profile picture
News 5 Cleveland
@WEWS7 Oct 2020
Drive-thru times at fast-food restaurants are longer during COVID-19 on.wews.com/3d49568
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Restaurants are enforcing time limits to keep the numbers of visitors up during COVID-19 restrictions, while drive-thru times at fast food chains aren't as fast as people would like: ow.ly/Ikfl50BMl2s #foodservice #struggles #restriction #fastfood #COVID19 #foodinstitute
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The 2020 SeeLevel HX QSR Drive-Thru study: Here’s how 10 major quick-service brands ranked in taste quality ow.ly/Skgs50BMhpc @JoannaFantozzi @SeeLevelHX
Image from Restaurant News (@NRNonline)
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The 2020 SeeLevel HX QSR Drive-Thru study: Here’s how 10 major quick-service brands ranked in taste quality ow.ly/qN3Q50BMhql @JoannaFantozzi @SeeLevelHX
Image from Restaurant News (@NRNonline)
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Here's how COVID-19 has impacted drive-thru performance of major QSR brands (with data from @SeeLevelHX) nrn.com/quick-service/how-co… @NRNonline
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Getting faster: @McDonalds drive-thru lanes are nearly 30 seconds faster thanks to limited menu, 11,000 Dynamic Yield menu boards; does this mean #AllDayBreakfast could be gone forever? nrn.com/quick-service/mcdona…
Image from FastFoodMaven (@FastFoodMaven)
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Fast food not so fast... the time it takes to get an order at one of America’s 10 largest fast food restaurants is about 30 seconds slower than last year, according @SeeLevelHX: ow.ly/Wj5250BI0GH #fastfood #kfc #drivethru #tacobell #slowdown #pandemic
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Because everything in the restaurant universe seems like a roll of the dice these days, @SeeLevelHX’s title for its FODC presentation on its latest survey, “Are you gambling on your customers?”, seems apropos. ow.ly/rnt250BdtIu
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Join us for the next #FODC2020 session at 10:55am CST: "Mastering Operations" featuring Toby Espinosa, VP of Business Development of @DoorDash & Steve Provost, Chief Concept Officer of Brinker International. See you there!
Image from Food On Demand Conference (@FOD_News)
Image from Food On Demand Conference (@FOD_News)
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5 Customer Experience Strategies for Small Businesses dlvr.it/RM66jk
Image from business.com (@businessdotcom)
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SeeLevel HX retweeted
PwC (@PwC) profile picture
PwC
@PwC31 Oct 2019
What do businesses need to do to make good on #4IR’s promise? Our new #consumer intelligence report dives in: pwc.to/2JakMu3
Image from PwC (@PwC)
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SeeLevel HX retweeted
FohBoh (@FohBoh) profile picture
FohBoh@FohBoh30 Oct 2019
The latest Restaurant Technology News! infoh.com/?edition_id=f43d64… Thanks to @mlibertim @SeeLevelHX @DiningOutMG #restaurants #mobilepayments
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5 tips to improve #customerexperience: - Wear your customer's hat - Don't fight the feedback - Advise, don't just sell - Improve parts that are not fun - Avoid being over-efficient #CX #CustomerFeedback #DigitalMarketing #GrowthHacking #CustomerSuccess Via @SeeLevelHX
Image from Growth Hackers 🚀 (@StartGrowthHack)
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