ServeOptics™: Monitor Call Center and Service Desk Operations with Real-Time Performance Metrics and Automated Reporting.
Joined April 2018
- Tweets451
- Following350
- Followers70
- Likes411
ServeOptics retweeted
The 5 Trends CX Leaders LOVE for 2019 - Join @jaybaer, @ijgolding and myself for this exclusive webinar on how to create a #customerexperience roadmap for 2019 @OracleCX #cx - Register here: bit.ly/2UOUQYC
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Wise words as usual from @stephenmann here.... it's important to remember that choosing a new #ITSM tool isn't just about the #technology. The vendor, & ultimately the relationship you will have with them is just as (if not maybe even more) important. buff.ly/2R6HxVZ
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Join @SueDuris and me for #CXChat on Wednesday at 11am PT/2pm ET as we discuss #digitalCX. Join the discussion by following the #CXChat hashtag! #custexp #cx #customerexperience #digital #digitaltransformation #marketing
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7 TED Talks Every IT Leader Should Watch (Includes Action Points) freshservice.com/itsm/7-ted-… via @freshserviceapp
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#CIOs from different organizations share their goals and #tech resolutions for 2019. Ambitions are high. bit.ly/2Dxjx60
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3️⃣ ADAPTABILITY
Growth happens when you step out of your comfort zone. The #futureofwork will be defined by those who embrace continuous learning.
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Great to see @stephenmann in addition to some of our associates make this @thinkHDI #ITSM thought leaders list. It's a pretty good list of people to follow on Twitter for service management tips & insights. buff.ly/2CKYTxr
ServeOptics retweeted
NEW SURVEY: How ready is your corporate IT org for the IT service delivery and support challenges it will face between now and 2021? Pretty please with sprinkles on top may we ask you to take 1-2 mins to complete this anonymous survey? buff.ly/2Tf5HLd #ITSM #FutureofIT
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What trends, advice, & outlooks do the #technologists of today have? Binge watch our #PortraitsOfTechnologists series to discover what's top of mind for today's technology influencers & disruptors.🍿👉 bit.ly/2N1GHHd #WednesdayWisdom #ITSM #TechMentors #WomenInTech
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What are your challenges? What are your pain points? What’s keeping you from being as successful as you want to be? #training #servicedesk #ITSM #HDIConnect #SPOCcast #podcast ubm.io/2FGYgbl
ServeOptics retweeted
Should #government agencies even care about #CX? Join @annettefranz and me for the Jan 23 #CXChat at 11am PT/2pm ET when our guest will be @stephaniethum to chat all about CX and government. To participate, search hashtag CXChat and join in the conversation. #custexp #CustServ
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5 Top Customer Service Articles for the Week of January 21, 2019 buff.ly/2REPRwn @tomfishburne @CopperbergAB #CustomerExperience
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Available on demand:
In HDI's January #webinar, Senior Analyst @RoyAtkinson takes a look at our industry research with an eye toward 2019 trends. (It's free!)
ubm.io/2srjBhc
ServeOptics retweeted
"In IT it’s important to remember that while a solution may be technically-sound and “fit for purpose,” value cannot be realized if those solutions are not also “fit for use.”" - @dougtedder buff.ly/2KKA07D #ITSM
ServeOptics retweeted
Is your #IT organization looking to implement many new projects in the New Year? Cherwell's @mfklassen shares the top 5️⃣ reasons most IT projects fail and how to ensure success in this @SITSInsight #blog👉 bit.ly/2GYVLn1 #ITSM #ESM #TechThursday #TipThursday
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ITSM isn’t just for enterprises. #SMBs can benefit from #ITSM just as much, if not more than large companies. ed.gr/8ix7
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“If we look after the employees’ journey, then we can look after the customers’ journey.” @cbsbusyqueenbee on Amazing #Business Radio buff.ly/2VD9xz2 #EmployeeExperience
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Are you ready for some #CX? Join @annettefranz and me for the first #CXChat of 2019 this Weds, Jan 9, at 11am PT/2pm CT when we discuss CX and #EmergingTech. To participate, search hashtag CXChat and join in the conversation! #custexp #processdesign
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Well, the #value of a project lies in the #benefits it provides and if we worry too much about #budgets we may never achieve benefits that far outweigh the #costs. buff.ly/2BnV4ij
ServeOptics retweeted
Let's get back to #ITSM basics, #helpdesk vs #servicedesk - bit.ly/2LO4S8d It is an interesting topic that has lots of different answers and interpretations. This article explains the similarities and differences between the two.
