Pedantic about service, consumer rights and growing service cultures in business.
Cape Town, South Africa
Joined March 2011
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"The customer can fire everybody in the company simply by spending his money somewhere else". Sam Walton, Founder of Wal-Mart
Service Quest retweeted
#Culture When you really care about your customers, you don't have to think about being 'caring'.
Tweeted to Woolworths about Eugenie's encounter below, they responded to me within the hour asking for her... http://fb.me/18KfWRKur
Poor service Menlyn @WOOLWORTHS_SA - client asked for help re discount items told to find out herself as "not my dept". Result: no purchase
#filmbizadvice - All I got in this world is my word and my balls. And I don’t break ‘em for nobody!” – Tony Montana, Scarface
Product is just a commodity, customer service attached to the product is the value. What is your take on this?
You’ll never have a product or price advantage again. They can be easily copied, but a strong customer service culture can’t - JERRY FRITZ
@Servicequest presenting the Consumer Protection Act on 30 June, 18:00, Palmiet Valley Estate.
Service attitude , not service aptitude, will determine your altitude amongst clients and competitors.
There should be no difference in service from staff members. If there is, then your staff isn't empowered or have the tools to do their job
The secret to accomplishing anything big, is to ignore all the reasons why it won't work, and just do it.
Canned responses to client communication should be avoided - it does nothing for building relationships and loyalty.
La Romantica restaurant: 15 min before served, waiter responds "its not my table" when approached - policy or conduct? Prioritise attitude!
22 On Oxford Coffee shop,Durbanville: dirty tables, careless waiters, shrugging when I complained. Tsk tsk tsk....