Chris Clayton (@ServiceStory) profile picture

Chris Clayton

@ServiceStory

Fighting the battle for great Customer Service. I'm not going to Tweet too often but if the service is fantastic or dreadful you'll hear about it here.

 Buxton, Derbyshire
grey-matters.eu
Joined January 2011
  • Tweets112
  • Following27
  • Followers46
32Media
Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)Photo by Chris Clayton (@ServiceStory)
Told wait time was 3 minutes and then cut off after 20 mins waiting. Twice! #notgoodenough #managecustomerexpectations @unbiaseduk
Image from Chris Clayton (@ServiceStory)
Attending A&E to get my toe x-rayed. Asked face to face for my sexual orientation. How relevant is this to my clinical care? And it take 6 minutes for the nurse to fill out the diversity form! #wrongfocus
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No my local. But I’m guessing the data collection team are demanding this sort of stuff everywhere
Chris Clayton retweeted
PEG (@PEGBham) profile picture
PEG@PEGBham25 Apr 2018
PEG IV is upon us - book your space, don’t miss out .. #millenials #measurement #P&L nvite.com/PEGBHAM/8qnqgr
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Looking forward to another great evening @PEGBHam
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Replying to @randallbell
We admire your persistence Randall. We've had a chat with Shola and we want to help. So, get this tweet retweeted 1,000 times and we'll send you a pair of his boots signed by the big man himself.
Image from Notts County FC (@Official_NCFC)
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7 minutes before the first ball and the queue is still like this. @NatWestT20Blast assume you'll delay the start???
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Think lean is all about cuts? Think again- applying them properly can transform the customer experience. Click here eventbrite.co.uk/e/using-lea…

Using Lean to Transform the Customer Experience

CSN Online Webinar When people hear the word 'Lean' they often associate it with cuts and reducing costs. But what is it really, and how can it help transform customer experience? What's It About?...

eventbrite.co.uk
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Question for Mark at #PEGBHAM. How many employers who say they want 'Can Do' actually 'Let Do'?
Our September (20/9) free webinar is a little different - looking at how to use lean techniques to transform the CX eventbrite.co.uk/e/using-lea…

Using Lean to Transform the Customer Experience

CSN Online Webinar When people hear the word 'Lean' they often associate it with cuts and reducing costs. But what is it really, and how can it help transform customer experience? What's It About?...

eventbrite.co.uk
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In the 10 years since the #EFL #FamilyExcellenceAwards began, junior season ticket sales have increased by 37%: c6 million more kids 1/2 – at Wibsey, England
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Here's an interesting bookshelf at one of sport's governing bodies. In good company @FanExperienceCo!
Image from Chris Clayton (@ServiceStory)
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If you're going to publish a guide to planning a website its worth checking your website works on the latest iPhone
Image from Chris Clayton (@ServiceStory)
sorted now I went in store. CC process very poor.
your CC couldn't get through by phone and they can't see the store order system and couldn't see if the product was in stock
@knowhowtohelp shocking service. Can't tell me when my replacement will come for faulty product which is a week late.
And another @wolvesrl
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Try time! 🎉
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Booked the wrong day @manchesterairportparking. 5am panic! Thanks John for sorting out my mistake! Solving customer's problems - brilliant!
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Very disappointed @LEVIS. If you advertise a code on your front page it would be nice if it worked #getthebasicsright
Image from Chris Clayton (@ServiceStory)
Image from Chris Clayton (@ServiceStory)
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