Joanne Smalley

Hi @chilternrailway today I’ve noticed some excessive shaking and moving of the train both into London and out (between BcF and MYB) that I’ve never noticed before - is there any deterioration of the track?

You know why productivity is so bad in the UK. Because the likes of @chilternrailway actually can’t get people to work….

Oh dear @chilternrailway not having a good morning are you.

Hi @wizzair - any danger of you actually opening any bag drop desk other than priority at VLC. It’s now two hours until our flight and only one desk is open!!

Hola @RenfeC ¿Está bien esto? —tratados peor que el ganado.

Hey @wizzair - any chance of you actually preparing the VLC-LTN flight for boarding. @Ryanair have their later flight perfectly organised but no sign of any one boarding for your flight in 45 mins.

Hi @wizzair - any idea when this VLC-LTN flight will actually leave? Absolutely no information coming from your crew on board and we’ve been sat here for nearly half an hour.

Nor does she actually appear to speak English!

Hi @wise - do you actually train your customer service people? My mother is having awful issues trying to get your customer service rep to help her approve a transaction. The agent doesn’t appear to have a clue what she’s doing!!!

.@KLM definitely NOT boarding like a flagship carrier. Gates with no order or structure anywhere. Why no organised queuing system and people pushing like crazy. Gates overcrowded and just chaos.

Hi @UPS do you have a special training programme for your staff that teaches them how to be as rude as possible. I’ve spoken to three different people - one in ‘Uk’ (India), one in ‘Denmark’ (India) and a Danish member via email - all INCREDIBLY rude and not helpful AT ALL.

So @thameswater - my mother has been unable to use her toilets or sinks for almost 24 hours due to a sewerage blockage, or leave the house, just in case you show up. Any chance you can actually fix this issue?!?

Hi @British_Airways - if you insist on outsourcing customer service to India can you please make sure that the agent can speak English, and is trained to actually answer my query? I’ve just spent the most pointless 20 mins trying to understand absolutely gibberish

Hi @aena - yet again the lounge at VLC is covered in dirty plates and glasses. This lounge is ALWAYS dirty with no staff clearing up or replacing food.

It genuinely isn’t a surprise that @British_Airways customer support has long delays when their website is completely failing to complete the most basic of service tasks successfully.

Why oh why @British_Airways is your online platform so so awful. It’s taken me 45 minutes including a call to your Indian call centre (who can’t help - I have to do it online!) to make an upgrade and cancel a flight. Your technology is just not fit for purpose

Oh dear @GoDaddy - your online support agents are absolutely useless

Hi @aena your lounge at VLC is completely empty of people but has dirty crockery and bottles in EVERY table. No sign of any staff. Except the ones laughing in the kitchen. It’s always like this. Please be better!!