Five9 SoCoCare (@SoCoCare) header
Five9 SoCoCare (@SoCoCare) profile picture

Five9 SoCoCare

@SoCoCare

Social Engagement & #Analytics for #CustServ & #Sales | Helping enterprises manage the thousands of #social conversations that are happening in real-time.

five9.com/products/multichannel-contact-center/social
Joined September 2012
  • Tweets1.1K
  • Following1.5K
  • Followers517
39Media
Photo by Five9 SoCoCare (@SoCoCare)Photo by Five9 SoCoCare (@SoCoCare)Photo by Five9 SoCoCare (@SoCoCare)Photo by Five9 SoCoCare (@SoCoCare)Photo by Five9 SoCoCare (@SoCoCare)Photo by Five9 SoCoCare (@SoCoCare)Photo by Five9 SoCoCare (@SoCoCare)Photo by Five9 SoCoCare (@SoCoCare)Photo by Five9 SoCoCare (@SoCoCare)
Five9 Over-Delivers on SoCoCare Integration Promises ubm.io/1uYTyI4

Digital Workspace | No Jitter

Explore the latest news and expert commentary on Digital Workspace, brought to you by the editors of No Jitter

nojitter.com
2
8
#Cloud contact center provider @Five9 takes the buzzword "context" to the next level with new release j.mp/UtUbwD #cctr
1
7
3
Five9 SoCoCare retweeted
Five9 (@Five9) profile picture
Five9
@Five911 Jun 2014
In 20 minutes stop by the Five9 Booth #116 to see a #Multichannel demo w/ Social, Chat, & Email #cctr #CallCenterWeek
Image from Five9 (@Five9)
1
.@Five9 over-delivers on @SoCoCare integration promises. More soon on @NoJitter j.mp/1oNoh9b #cloud #contactcenter
6
2
Five9 SoCoCare retweeted
Five9 (@Five9) profile picture
Five9
@Five99 Jun 2014
Why social media is seen as the most effective channel for customer retention: bit.ly/1pWhX10 via @B2Community #scrm #cx
1
2
87% of adults don’t know the difference Between #CRM & #CCTR Software. In Simple Terms – This #INFOGRAPHIC explains: bit.ly/RQQXll
2
1
WEBINAR: Five Steps to Superior Social #CustServ, w/ @JR1_Russell of #Five9 and @dmyron of @CRM | Today at 11AM PT | bit.ly/1jHOyUK
#SocialMedia in 2014: Changing Customer Care & Communication #Webinar | Register here: bit.ly/1uUZOl1 | #scrm #CustServ #CX
RT @SoCoCare: RESEARCH: Why 60% of Companies Don’t Offer Social Customer Care by @Five9 goo.gl/nvVSNW via @SlideShare #scrm #socia…
1
RESEARCH: Why 60% of Companies Don’t Offer Social Customer Care by @Five9 slideshare.net/Five9/researc… via @SlideShare #scrm #social #custserv #cx
Five9 SoCoCare retweeted
Five9 (@Five9) profile picture
Five9
@Five98 May 2014
Lance Fried, SVP of Social & Mobile at #Five9 talking social #custcare on ICMI Thought Leadership Panel #CCExpo14
Image from Five9 (@Five9)
1
1
RESEARCH: 68% of businesses say social media is a necessary #custserv channel | bit.ly/1fQ9dWS #scrm #CX #cctr
RESEARCH: 60% of Companies Don’t Offer Social Customer Care blog.five9.com/research-60-c… @Five9 #ICMIresearch @callcentericmi #socialCX #cctr
6
Five9 SoCoCare retweeted
Five9 (@Five9) profile picture
Five9
@Five97 May 2014
.@EntMagazine shares six reasons WHY companies should get on board with social media: bit.ly/1icZrNm #scrm #cx #cctr

6 Reasons Social Media Is Your Secret Weapon in Customer Service

As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.

entrepreneur.com
1
Increase Purchase Intent Through #SocialMedia Responsiveness | via @B2Community | bit.ly/1khRXWq #SCRM #CX #custserv
1
Five9 SoCoCare retweeted
Five9 (@Five9) profile picture
Five9
@Five922 Apr 2014
9 Tips For Offering Exceptional #CustServ On #SocialMedia | onforb.es/1dLvOTA | by Tracy Foster, founder of @onabags via @Forbes #scrm
1
1
RT @SoCoCare: #Slideshare: Getting Started with Social Customer Care slideshare.net/KatieOConnell… #scrm #social #custcare
2
1
How companies can use #socialmedia to build a better relationship with customers - via @mobileMW | bit.ly/1imY9iF #scrm #custserv
6 strategies to protect your brand in a multichannel world via @destinationCRM bit.ly/1fSPSyu #scrm #socialmedia
1
Are social command centers the new #contactcenter? via @CMSWire bit.ly/QoTrXz #SCRM #social #cctr
Looking for Value in Social Media Command Centers

Looking for Value in Social Media Command Centers

Maximize value from your social media command center. Learn best practices to monitor, analyze, and engage effectively for an enhanced customer experience.

cmswire.com
Load more