Soleya Jordan

Follow the sun customer support was a driving factor for @hitachienergy when choosing a #CCaaS solution. @EnghouseInterac latest blog focuses on the six best practices to achieve this and how Hitachi has used it to streamline customer service. 👇🏻 share.engh.to/n29q3

How can companies transform their #contactcentres to thrive in this era of instability? 😵 @EnghouseInterac's latest report explains five key trends impacting #customerservice and outlines how technology can help drive success. Learn more: share.engh.to/zmmyc

Eager to supercharge your #contactcentre experience? 📈 @EnghouseInterac are hosting a webinar tomorrow at 6pm GMT with @Metrigy, where we will have an in-depth look at the practical ways your organisation can extend its #customerservice capabilities: share.engh.to/bma34

If you want to achieve #AI success within your organisation, have you considered re-thinking your #digitaltransformation strategy? 💭 According to @VentureBeat poor digital transformation is one of the main causes of artificial intelligence failure. share.engh.to/p7q7c

Ever thought about whether you should be using video in the #contactcentre? 📽️ @EnghouseInterac recently featured in a @callcentrehelp article where we provide some examples of where it's worked and in hand, created opportunities across industries: share.engh.to/2zwuj

Working within the #financial industry and unsure where to start with your #digitaltransformation? 😖 @IntBanker showcases how by transforming digitally, your financial organisation can deliver a high standard of #customerservice excellence: share.engh.to/967xy

Looking for something to watch on enabling #MicrosoftTeams for your #contactcentre 👀 @EnghouseInterac have just the thing. Catch up on our on-demand webinar, "The Latest Look at a Microsoft Teams Contact Centre" share.engh.to/b5x8v

Why do #retailers need to be go that extra mile with their #customerexperience? 💭 This @retexperience article reveals how with inflation, competition and brand loyalty at an all-time high, it's essential something's being done to retain good #CX: share.engh.to/b7sum

We get it - Unfortunately, #CX remains a prominent target for cost cutting in a downturn 👎🏻 If you're keen to learn how to effectively demonstrate the #ROI of #customerexperience in tough times, @EnghouseInterac's recent blog can help with that: share.engh.to/yudpa

Health systems are rapidly implementing virtual care for #behavioralhealthcare delivery. Read about what makes this an effective care model: #telemedicine #telehealth share.engh.to/5ed2v

Do you want your #ContactCentre to stand out from the crowd? 🔝 Then you can't miss @EnghouseInterac's webinar on Thurs 9th March 2023 at 6pm GMT/ Save your spot: bit.ly/3jUPD3s #webinar #cx #customerengagement #cloudcommunications share.engh.to/cj3nd

This is your sign to integrate your #contactcentre to #MicrosoftTeams! ✨ With over a 1/4 of a million users, Teams is the most popular business communication service in the world. If you're not yet a part of this, find out 5 reasons on why you should be: share.engh.to/cd8e5

📣 Are you keeping your customers waiting? Our Head of Corporate Content and Communications, @AstridPock shares her personal experience and insights into improving waiting times with transparent communications in this recent @Forbes article share.engh.to/45734

♿If your organisation would like to focus on delivering accessible #customerservice, along with an accessible working environment, to better engage with customers and staff with disabilities in 2023, then read @EnghouseInterac blog to learn how: share.engh.to/pcvfn

Want to deliver a #customerexperience that stands out amongst your competitors within the retail space? 🛒 In this recent article by @TheDrum, Leanne Fitz of Freim Studio to discuss how to achieve this through #liveshopping: share.engh.to/8xaf8

Facing an IT skills shortage? Selecting #contactcentre technology that is flexible and adaptable to changing customer needs can help ease the burden on IT resources ☎️ Keen to achieve this? Here are four key areas to focus on @EnghouseInterac share.engh.to/m6vng

Want to improve your #CX in 2023? The key might be right in front of you! 🔑 @EnghouseInterac's recent article with @callcentrehelp shares why #technology should be your main focus this new year in order to accelerate your #customerexperience: share.engh.to/y78j7

We have been in the market for years but our main purpose remains the same: to guarantee the satisfaction of our customers ✨ Working as a team has been… share.engh.to/y5635

Dive in to @EnghouseInterac's #localgovernment guide and examine the pressures placed on #contactcentre managers and their #agents, and explore the opportunities to make service improvement and efficiency savings through #technology 📄 share.engh.to/wef26

#customerexperience improvement has never been more business critical, meaning CX teams need clear objectives and focus in 2023 🔎 Based on the latest @ContactBabel research our blog outlines key CX IT priorities for 2023. share.engh.to/9mncr