Springz (@SpringZ_FSG) profile picture
Joined September 2022
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Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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Replying to @Mother_Sphere
Congrats, this is well deserved! Your research helped so many players figure out what happened and what to check. Thank you for all the work you've put into this, we're behind you!
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Replying to @Weevil2077
Thank you, this is exactly what we need. Checked it: the official RCMP page says Canadian victims can report to their local police and to the NC3 and the Canadian Anti-Fraud Centre through reportcyberandfraud.canada.c… or by phone at 1-888-495-8501. Adding it to the Canada section of the guide.
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Replying to @Elm2026
Fair point, official support comes first, it's step 1 in our thread. For people who lost real money or had their identity misused, a police or cybercrime report can still help, for example with bank disputes. Everyone picks their own route.
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Springz retweeted
Replying to @SpringZ_FSG
Canadian players can contact the RCMP National Cybercrime Coordination Centre (NC3) and file an official report thru their web portal: rcmp.ca/en/specialized-opera…
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Replying to @karyosome
Thanks for sharing this. Keeping a record of everything (the itemized bill, your support ticket and replies, and the dates) will help whichever route you take. Small claims rules differ a lot by country, so check your local court's guidance first. A complaint to a consumer protection agency can also run in parallel. If support replies, how they assess the situation would be useful for us to know (no personal details needed). We can't give legal advice, but I hope this gets resolved. Good luck, and may justice persevere.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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We're ready for ACTION: help NIKKE players find where to report the launcher incident, in every country. We're also asking the publisher to explain how real losses are handled beyond in-game compensation, we need to ensure a better compensation and that the incident is handled by authorities. Details: nitter.gq/SpringZ_FSG/status/211…
Volunteers needed πŸ›‘οΈ NIKKE launcher incident, Phase 2. Two goals: β†’ Ask SHIFT UP & Level Infinite about compensation for real losses, beyond in-game gifts β†’ Help players report to the right authorities early, to reduce the risk of data misuse Right now it's hard to work out who to report to in your own country. We want to put that in one place, country by country. How you can help: β€’ you know who to contact in your country (police, cybercrime unit, consumer office) β€’ you can translate or proofread β€’ you like checking facts and timelines Send me a message with what you can do and your country or region. First drafts about a week after a small team forms. No promises on results. If you were affected: keep your original launcher logs (debug.log) unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. Never send passwords, recovery codes, IDs or keys. Details and what to do if you were hit: thread below ↓ Community call, not affiliated with SHIFT UP or Level Infinite. We'll announce any official contact method publicly.
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If you lost something or were harmed, report it yourself too. Don't wait for anyone else. You can report financial loss, account, data or device damage, or moral and emotional distress. Reporting doesn't establish eligibility for compensation. 1. Tell the game's Customer Support 2. Keep your evidence: dates, screenshots, account alerts, and your original launcher logs (debug.log), unchanged and private. Please don't DM or post them yet, we're reviewing a safe submission process and will announce it publicly if it becomes available. 3. Report to your local police or cybercrime unit Never send passwords, recovery codes, IDs or keys to anyone, including us.
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Where we are βœ“ Done: known attacker infrastructure was reported (the domain was suspended on Nov 5) Next: β†’ a guide by country (who to report to) β†’ a simple form for questions β†’ a formal request to the publisher about real losses We want the guides in many languages (JP, KR, ES and more), so translators are very welcome. Drafts will be posted here. No promises on results.
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Why we're doing this The publisher has announced general in-game compensation, but hasn't publicly explained how other claimed losses will be assessed. Time matters too: compromised credentials could be misused. So we want to: β†’ help players report to the right authorities through official channels β†’ put the verified facts in one place β†’ ask the publisher to explain how real losses are handled
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Replying to @greatspaztastic
Good question. If your PC was infected, malware on it could capture a new password as you type it. Changing it from a different, clean device (like your phone) avoids that. Then sign out of all sessions, because a stolen login session can work even without the password, and turn on 2-step verification.
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