Fascinated by how organisations work and why we make life so difficult for ourselves.
Nottingham & Norfolk
Joined March 2011
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James Lawther retweeted
'They're exploiting the human anxiety that comes from something that's slightly different.'
Former Deputy PM Lord Heseltine explains to ＠BenKentish how the election campaign is being 'dishonest' in not discussing Brexit.
Thank you @annettefranz
The Elephant in the Office buff.ly/3vHmvTl #silos #processimprovement #employeeexperience @squawkpoint
Thanks for having me on your show @adrianswinscoe
PODCAST: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther (@SquawkPoint) bit.ly/4cC1kTb
The reasons why most organisations are so mediocre and what to do about it. Interview with @adrianswinscoe
NEW PODCAST: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther (@SquawkPoint) bit.ly/4cC1kTb
Cameras, Pictures or Memories? buff.ly/3PP0zwz @squawkpoint #customerunderstanding #customerexperience #data
The world's top 100 customer service blogs, featuring
@customerthink, @billquiseng and @adrianswinscoe
amongst others, via @_feedspot business.feedspot.com/custom…
Are you a curious leader? Or just plain odd?
ajobdonewell.com/2024/03/19/…
"A natural forest has a web of interactions that stabilises it ecologically"
"industrial forests are rural wastelands that succumb easily to environmental changes and disease"
Is it better to manage the forest or the trees?squawkpoint.com/2024/03/cant…
A.k.a. People are NOT an organisation's greatest asset - it's the relationships between people that are its greatest asset.
Is it better to manage the forest or the trees?squawkpoint.com/2024/03/cant…
James Lawther retweeted
"All anyone asks for is a chance to work with pride." ~ W. Edwards Deming
Our method of regulation relies on fear as the motivator. We need a method of regulation that fosters pride. We have to change the locus of control. #rethinkingregulation
The Great Post Office Scandal - Nick Wallis
This is a case study of how not to manage a corporation. It should be compulsory reading for every MBA, and anyone even remotely interested in organisational culture should read it.
squawkpoint.com/2024/03/dysf…
Did we mention our awesome FlowChainSensei was working at Fujitsu at the time? And conducted one of the many audits on the Horizon programme?
James Lawther retweeted
It's More Important To Make A Difference Than It Is To Make A Point youtube.com/shorts/guZow6aHe…
