What do you think the game changer in CX will be for 2020? Squelch CEO & Co-Founder Jayaram Bhat (@burgundy_fan) thinks it will be predictive CX. ow.ly/Pj1350yqKr6 @CCPipeline #predictivecx #futureofcx #trends #ai #business #crm #contactcenter #success #customersupport

Data democratization saves your employees and customers time by delivering the exact information needed to resolve issues quickly & effectively. @BlakeMichelleM & expert #CX consultant Dave Hare examine what it takes to build a knowledge-sharing culture: bit.ly/2NQWAyw

Why does supporting your support team matter? Because your business's success depends on it, as Squelch CEO Jayaram @burgundy_fan explains on @ForbesBizCncl #yearoftheagent #customerexperience #business #success ow.ly/c9NH50y7uqa

In our increasingly personalized world, customers are choosing their own journeys and navigating across channels in unpredictable ways. What does this mean for the modern CMO? @NolanMatthew explains via @cmswire: bit.ly/2qB1bgk

👍 Excited about change 🔍 Understands data insights 👂 Can listen to both the good and the bad @Phil_Britt discusses what skills are non-negotiable in a #CX manager via @cmswire: bit.ly/32UgEFH

Company culture can make or break your #CustomerExperience. Our CEO @burgundy_fan discusses how managers in support and success can increase employee engagement and make them feel more connected to the company, increasing your #CX performance: bit.ly/2rXHHmZ

“How are you doing?” - Simply checking in with your agents can make a world of difference. Building connection increases employee engagement, ultimately leading to increased client retention and stronger bottom line. @KTwaronite_EY explains in @HarvardBiz: bit.ly/2NWhVI4

In a #CX innovation drought? @BlakeMichelleM walks through how 20 different B2B companies are innovating on customer experience. Read on and borrow some brilliance via @Forbes: bit.ly/2O1u5zD

What does 2020 hold for #CustomerExperience? Our CEO @burgundy_fan explains why he believes we’ll see higher demand for personalized #CX, increased self-service options, and more. Read the full article via @MarTechAdvisor: bit.ly/2pEQedx

Squelch CEO and Co-Founder, Jayaram Bhat (@burgundy_fan), shares what grit means to him with @ChayaWeiner at @AuthorityMgzine "In the face of adversity, choose optimism." ow.ly/iIsW50xWrzW #optimism #grit #winning #nevergiveup #givingback

🎉🎉🎉The Squelch solution is a finalist for the @Cloud_Awards in the "Most Innovative Use of Data in the Cloud" category! We are beyond honored to be noticed for how we take data and make it useful on the front lines and in the board room 💪🧠 🤓= 😎 ow.ly/3S7250xDwE5

👍 Excited about change 🔍 Understands data insights 👂 Can listen to both the good and the bad @Phil_Britt discusses what skills are non-negotiable in a #CX manager via @cmswire: bit.ly/32UgEFH

In a #CX innovation drought? @BlakeMichelleM walks through how 20 different B2B companies are innovating on customer experience. Read on and borrow some brilliance via @Forbes: bit.ly/2O1u5zD

“How are you doing?” - Simply checking in with your agents can make a world of difference. Building connection increases employee engagement, ultimately leading to increased client retention and stronger bottom line. @KTwaronite_EY explains in @HarvardBiz: bit.ly/2NWhVI4

In 2020, will we see more acceptance of #AI in the contact center? Our CEO @burgundy_fan discusses his predictions for the future of #CX into next year and beyond via @MarTechAdvisor: bit.ly/2NYdT28

Working in @Zendesk Support but need to access info from @googledrive or @Box to resolve a ticket? Piece of cake! Our native integration pulls in data from your entire support ecosystem to resolve complex tickets faster and reduce customer churn: bit.ly/2NWS1nr