Your agents are stressed. Your customers are churning. But your AHT dashboard is perfectly green. Spot the disconnect? AI now takes the easy tickets, so your people get the hardest ones. Yet many teams still judge them by assembly-line metrics. Speed no longer equals success. Here are the 3 CX metrics that matter most in an #AI world, in our latest newsletter → linkedin.com/pulse/3-cx-metr…

Tired of abandoned carts and frustrated buyers? 🛒 In our new blog article, we share 8 strategies to transform your CX, boost retention, and drive revenue. Discover how to: 🚀 Audit your #eCommerce CX 🚀 Choose the right software and platforms 🚀 Adapt to the latest eCommerce CX trends, and much more Read the full guide → supportyourapp.com/blog/ecom…

UK Customer Experience Awards 2026 in London 🏆 The SupportYourApp team joined the award ceremony to witness the most competitive edition of the UKCXA yet. We were invited to be part of this year’s judging panel, and it was a great honor to assess the best of the best. Every company nominated has remarkable achievements in the customer experience field, and the winners across every category are true UK leaders and trendsetters in CX. Congratulations to all participants and every winner! We were happy to attend an event where market leaders are recognized for their efforts. Thanks to the organizers for the invitation, and to every participant for the inspiration 💛 @DariaLeschenko

How much time could an integrated #AI engine save your support team? Take a look at SupportCRM in action, with our #Perplexity integration working directly inside the ticket window. Running on our internal SupportBrain engine, it lets agents pull knowledge and polish replies right in their workspace, without switching tabs. The result? Full AI precision, with your team staying completely in charge of the final send. See how SupportCRM puts AI to work for support teams → supportyourapp.com/products/…

Gorgias vs Freshdesk vs Zendesk: which platform actually fits your support stack? Help desk migrations are a nightmare for Support Team Leads and Operations Managers. One wrong step means ticket chaos, lost data, and support downtime. Our new Help Desk Selection and Switch Guide gives you an honest comparison and a clear roadmap. Inside, you will learn: 📌 Gorgias vs Freshdesk vs Zendesk: costs and real feature tradeoffs 📌 The six phase framework to switch without support downtime 📌 DIY vs partner decision matrix 📌 BONUS: case study with 429% faster resolution Download your free copy → supportyourapp.com/e-book/he…

What does a 99% backlog reduction actually look like? When a cybersecurity platform came to us buried under invisible tickets and broken workflows, we rebuilt their HubSpot automation from scratch. The results speak for themselves: 📉 99% backlog reduction 🎯 100% SLA compliance for Tier 1 accounts ✨ 78% less stagnant tickets in the first 30 days See exactly how we did it in our latest Case Study → supportyourapp.com/case-stud…

Remote work demands stronger cultures. The secret? Swap micromanagement for operational transparency. In her article for @GritDaily, our CEO and Managing Partner, @DariaLeschenko, shares how real autonomy cut SupportYourApp’s talent turnover. Read more insights from the leaders here → hubs.la/Q04B8BX30

Still running a basic chatbot in 2026? Your customers can tell. The next generation of AI agents doesn't just answer questions. It drives sales and keeps customers coming back. Our Integration Manager, Réabetswe, breaks down the top AI agents for eCommerce CX right now, the tools worth upgrading to this year. Read her top picks here → supportyourapp.com/blog/best… #CX #eCommerce

Great support tools shouldn't live in a separate tab. So we partnered with @perplexity_ai to bring AI right into the workflow 🤖 Their Sonar model now lives inside SupportCRM, giving support teams 5 essential tools at their fingertips: 🔹 Rephrase 🔹 Fix Grammar 🔹 Summarize 🔹 Translate 🔹 Tune Speed from Perplexity, structure from SupportCRM, and a @SupportYourApp team that's free to focus on real customer care 💛 #CustomerCare #AIintegration #SupportYourApp

We are bringing the @SupportYourApp energy to London 🇬🇧 From October 11 to 15, our CEO and Managing Partner Daria and Vice CEO Liubov will be in the city for a few days of partner meetings and networking. If you are around, do not miss the chance to meet them. Send us a direct message to sync calendars and book a chat 💛

Happy Customer Service Week 💛 Let us celebrate the incredible impact our Supporters make every single day! You help customers who are frustrated, confused, or simply looking for guidance, and you spark real change the moment a smile appears on their faces ☺️ Changing the world truly begins with small acts of kindness and your endless dedication to what you do. You are the essential core of SupportYourApp, driving our mission today and every day to come. Thank you for making global support so human 🫂 Drop a yellow heart in the comments to celebrate our amazing team 💛 #customerserviceweek #customerexperience #customersupport #SupportYourApp

16 Moments from 16 Years 💛 Sixteen years ago, one client and one ambitious idea combined to start a journey that would grow across countries, languages, technologies, and thousands of people. Here are 16 moments from 16 years that shaped SupportYourApp into what it is today. 🔗 linkedin.com/feed/update/urn… #SUPSweet16

SupportYourApp Super Sweet 16 👑 Turning 16 means having more freedom, more ability to decide, more growth opportunities — and just a little spike of being crazy. Over these years, we've gathered a team of 2,000+ professionals across 8 hubs all over the world, speaking 60+ languages and staying online 24/7/365. There's still so much to do, so much to achieve, and so much to celebrate. Thanks to every client, teammate, and customer for embarking on this exciting journey with us! Intelligence looks good on us! Happy birthday, SupportYourApp 💛 #SupportYourApp #HappyAnniversary

When automation goes wrong, your customers churn. But when it's done right? Magic 🪄 Many leaders rush to automate everything, which leaves customers frustrated and experiences disconnected. SupportYourApp's latest article breaks down the smart way to bring AI into CX. Here's what you'll discover: ✅ What to automate first for immediate ROI ✅ The complex, emotional issues that must stay human-led ✅ How to blend AI efficiency with human empathy Ready to scale your support without sacrificing quality? Read the full breakdown here → supportyourapp.com/blog/cust…