tweets about customer experience, links to articles & case studies from the UK's leading customer research provider
Joined April 2011
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TLF Research retweeted
Would you like a critical friend to review your customer research plans? In the changing landscape of customer experience, we'd love to offer you a customer research review meeting to discuss your plans. tlfresearch.com/customer-res…
TLF Research retweeted
Does your insight cover the full customer experience? On our webinar 'B2B: Onboarding, Acquisition and Exiting Customer Surveys', Greg Roche explains how using customer surveys at key touchpoints can improve your understanding of what customer really think tlfresearch.com/webinars/b2b…
TLF Research retweeted
TLF Gems: The Curricula. Quite an interesting use of AI for learning about a subject you want to know more about. Rather than directly teaching you, The Curricula will assemble a suggested curriculum of key concepts with links to reading and resources. thecurricula.com/
TLF Research retweeted
This week is your last chance to sign up for your free TSM Benchmarking Report. Submit your data and you'll receive a personalised report covering how you compare on all 12 Tenant Perception Measures. Find out more: tlfresearch.com/housing/tena…
TLF Research retweeted
There is still time to take advantage of our Spring discount across all our online customer research training courses. Book any course before the end of April 2024 to save 15% per delegate, and for larger teams you can save 30% on group bookings. Book Now tlfresearch.com/training-eve…
TLF Research retweeted
You can still to sign up for your free TSM Benchmarking Report. We're working with a range of scoial housing providers to provide benchmarking on all 12 Tenant Perception Measures. Submit your TSM data this week to receive your personalised report. tlfresearch.com/housing/tena…
TLF Research retweeted
📍Learn how your #servicedesk can unlock the power of #NPS with Stephen Hampshire from @TLFResearch as he reveals expert strategies to boost your NPS score at the #SDIConference next week lnkd.in/eH8tFJzV #spark23
TLF Research retweeted
Have you seen our new customer experience research and insight webinars for 2023? Free to attend, our 30 mins webinars give you an introduction to a range of subjects & provide you with new ways of thinking about the customer experience. Register now tlfresearch.com/training-eve…
TLF Research retweeted
Our latest Podcast episode features an interview between @Stephen and Irina Poddubnaia of @TrackMage. They cover missed opportunities in post-purchase comms, valuing new customers over existing ones, and where customer journeys begin and end. Listen here: tlfresearch.com/podcasts/the…
TLF Research retweeted
From everyone here at TLF Research, we’d like to wish you a Merry Christmas and a Happy New Year! We hope you enjoy the festive season and spend it doing what matters most to you. We wanted to take the opportunity to share some of the exciting things we've got coming up in 2023.
TLF Research retweeted
📧 WDH calling! ☎️
The second wave of our Tenant Satisfaction Survey 2022 is now being carried out by research specialists, TLF Research.
Some tenants will be receiving calls, texts or emails with an invitation to tell us what you think of our services.
bit.ly/3rpkTby
TLF Research retweeted
From Sep 20th, TLF Research will be getting in touch with many of our customers by phone or email to ask some questions about what you think about us, to help us improve services. If you're contacted, we'd appreciate if you could take a few minutes to give your honest feedback!
TLF Research retweeted
During a time of post-pandemic uncertainty and rising prices during a cost of living crisis, we conducted a survey with @TLFResearch to understand how people manage their money and pay their bills during these unprecedented times.
Read more here: allpay.net/news/2022/11/paym…
TLF Research retweeted
We want to say a huge thank you to our supporters across the UK that have made #PurpleTuesday possible! On we go to improving the disabled customer experience for yet another year and beyond. Follow us for more exciting updates regarding #PT2022!
ALT White graphic with purple bubbles scattered around the edges. Bold Purple text reads 'Thank You, now onto next year'
TLF Research retweeted
Retailers missed out on nearly £412m during the pandemic because their websites were inaccessible to disabled people. That’s why #PurpleTuesday is so important! Read here: bit.ly/3nN43R7
TLF Research retweeted
Thank you all for your support of #PurpleTuesday 2021! We are currently trending at #2 worldwide; we would love you to keep sharing your #ThumbsUp posts and help us get to #1! Make sure to register for Purple Tuesday if you haven't already! bit.ly/3o34N6s
TLF Research retweeted
If you receive a phone call or email from @TLFResearch about an anniversary survey, they’re calling on our behalf to find out your views on the services we provide. If you've got 5 mins please give us your feedback - it'll help us improve services for you ow.ly/uaYI30rXpUv
TLF Research retweeted
@TLFResearch's latest Customer Insight Magazine covers our July 2021 UK Customer Satisfaction (#UKCSI) findings on pages 20-1. Although customer satisfaction is rising, customers are getting tired of hearing excuses about the pandemic 👇hubs.ly/H0Vdyx_0
#cx
TLF Research retweeted
We received some fantastic reviews during our last Customer Satisfaction Survey, which was conducted externally by @TLFresearch.
72% of those asked also said they would recommend us to other business associates ⤵️ buff.ly/3sZURtg
TLF Research retweeted
If you receive a phone call or email from @TLFResearch about an anniversary survey, they’re calling on our behalf to find out your views on the services we provide. It you've got 10mins please give us your feedback - it'll help us improve services for you ow.ly/dsN330rMntl
