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Tedder Consulting

@TedderConsLLC

I help good IT organizations become exceptional | https://nitter.gq/t.co/bgkoECMDgM

 Indianapolis
dougtedder.com
Joined July 2013
  • Tweets1.6K
  • Following27
  • Followers60
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Tedder Consulting retweeted
ITSM.tools (@itsm_tools) profile picture
ITSM.tools@itsm_tools22 May 2023
'The key change #ITSM needs in 2023 is not only the laser focus on business value and outcomes, but also the mindset that things need to change sooner rather than later.' - @StephenMann buff.ly/3QvEr9f
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Tedder Consulting retweeted
ITSM.tools (@itsm_tools) profile picture
ITSM.tools@itsm_tools16 Feb 2022
If you’re not paying attention to the customer experience, you’re headed for trouble which usually comes in the form of disruption – @RoyAtkinson #digitaltransformation #CX buff.ly/3oeShPx
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Tedder Consulting retweeted
ITSM.tools (@itsm_tools) profile picture
ITSM.tools@itsm_tools14 Feb 2022
IT teams and systems that are designed for triage, will not deliver transformation - @patb0512 #ITSM buff.ly/34fQi7J
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Setting priorities is not the same as setting strategy. hbr.org/2017/11/many-strateg…
Many Strategies Fail Because They’re Not Actually Strategies

Many Strategies Fail Because They’re Not Actually Strategies

Many strategy execution processes fail because “new strategies” are often not strategies at all. A real strategy involves a clear set of choices that define what the firm is going to do and what it’s...

hbr.org
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Tedder Consulting retweeted
Roy Atkinson (@RoyAtkinson) profile picture
Roy Atkinson@RoyAtkinson24 Jun 2021
Service management is one proven way for businesses to keep their houses in order. It's why we were able to cope with the swift change in working, & how we prepare for the future. #ITSM sysaid.com/blog/entry/accele… via @SysAid
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Tedder Consulting retweeted
ITSM.tools (@itsm_tools) profile picture
ITSM.tools@itsm_tools28 Apr 2021
Ready to invest more in yourself? Here @EarlBegley shares a list of 12 books and publications to read AND utilize to improve your leadership skills as an #ITSM practitioner. itsm.tools/12-books-every-it…
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Tedder Consulting retweeted
SysAid (@sysaid) profile picture
SysAid@sysaid8 Mar 2020
Have disjointed efforts and “fire-fighting” become a way of your #servicedesk life, with nights and weekends consumed doing work just to keep IT’s “head above water.”? Check out this blog from @DougTedder. buff.ly/2RJ1H8C
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Tedder Consulting retweeted
SysAid (@sysaid) profile picture
SysAid@sysaid18 Jan 2020
Sadly, many people have treated the guidance in #ITIL as prescriptive and organizations that do this often find that it creates conflicts, and they rarely get much value from their ITIL investment. - @StuartRance buff.ly/2PjimPm
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Tedder Consulting retweeted
Doug Tedder (@dougtedder) profile picture
Doug Tedder@dougtedder3 Jul 2019
Hey, #Indianapolis area #CIOs! If you are implementing #AI soon, then you’re going to need to create a plan. Join us at AI and the Future of Work: An interactive workshop for IT Leaders. You'll walk away with a clear strategy for AI! ed.gr/bomse
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Tedder Consulting retweeted
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Doug Tedder@dougtedder24 Jun 2019
Join us for AI and the Future of Work: An interactive workshop for IT Leaders on July 24th. Learn where to start with AI, what's working and other tips from top CIOs. Space is limited so reserve your spot today: ed.gr/bnfhf
Image from Doug Tedder (@dougtedder)
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Tedder Consulting retweeted
Doug Tedder (@dougtedder) profile picture
Doug Tedder@dougtedder16 Jun 2019
I'm thrilled to be hosting AI and the Future of Work: An interactive workshop for IT Leaders with my friend Dan Turchin! Join us to learn tips from top CIOs on how to get started with AI. Join us on July 24th and save your spot here: ed.gr/bnfg8
Image from Doug Tedder (@dougtedder)
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The problem isn't #ITframeworks like #ITIL and #IT4IT... It's what you do with them, writes @dougtedder on @TechBeaconCom. Consider business needs and objectives and then adopt—and adapt—a framework. bit.ly/2JxFWoK
Image from OpenText Observability and Service Management (@OpenText_ITOPs)
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Tedder Consulting retweeted
ITSM.tools (@itsm_tools) profile picture
ITSM.tools@itsm_tools27 Mar 2019
[New article] @gamingpaul questions whether, that while orgs might aim to be #DevOps-propelled technology unicorns, there aren't just unicorns and horses - the reality is that there are many types of horses. And some of them aren't that great a ride... buff.ly/2TYBDI3
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Tedder Consulting retweeted
SysAid (@sysaid) profile picture
SysAid@sysaid10 Jun 2018
If you don’t keep improving what you do, then you don’t just stay still, you gradually fall behind. Here @StuartRance gives his advice on how to ensure that that doesn't happen. buff.ly/2owthql #CSI #ITSM
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Tedder Consulting retweeted
Matt Hooper (@VigilantGuy) profile picture
Matt Hooper@VigilantGuy15 May 2018
An absolute must read if you thinking about your ITSM strategy over the next 3-5 years. Tremendously practical insights with some really great quotes and guidance. Definitely keeping this as a reference piece. lnkd.in/dKRGcr3 lnkd.in/dNwWu5V
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Tedder Consulting retweeted
ServeOptics (@ServeOptics) profile picture
ServeOptics@ServeOptics25 Apr 2018
Are your #customers suffering in silence? Insightful perspective offered by @HDI_Analyst @RoyAtkinson on what #servicedesk #metrics you may be overlooking: thinkhdi.com/library/support… via @ThinkHDI #ITSM #ITOperations #ServiceDesk #ITSupport #CustServ #CustomerService
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Tedder Consulting retweeted
PYXIS (@PYXISconnect) profile picture
PYXIS@PYXISconnect16 Apr 2018
Have you heard? The Pyxis Roadshow is now a virtual experience! Reserve your spot today as space is limited to ensure a successful dialogue & engagement! Help charter the future of the #IT industry from the comfort of your own home! Register today! bit.ly/2qgUX2f
Image from PYXIS (@PYXISconnect)
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Tedder Consulting retweeted
Roy Atkinson (@RoyAtkinson) profile picture
Roy Atkinson@RoyAtkinson13 Apr 2018
Where should you start in #ITSM? Start with continual service improvement. @StuartRance #HDIConf
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Tedder Consulting retweeted
HDI Team (@ThinkHDI) profile picture
HDI Team@ThinkHDI31 Jan 2018
The strategic framework must be based on the organization’s mission, vision, and goals. @dougtedder #ITSM ubm.io/2nnksNN
Image from HDI Team (@ThinkHDI)
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Tedder Consulting retweeted
SysAid (@sysaid) profile picture
SysAid@sysaid3 Jan 2018
[New blog] Invisible computers, increased use of AI, & more #security breaches. @SarahLahav shares her #ITSM predictions for 2018. buff.ly/2CxgVoY
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