UnifyCX delivers a human-powered, tech-enabled customer experience by fusing the best of human expertise with advanced AI technology.
Louisville, KY
Joined September 2011
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UnifyCX Official retweeted
We kicked off our journey with a remarkable first event for budding entrepreneurs! The session was packed with inspiration and invaluable insights as Shyamprasad Hebbar, Senior Vice President of @GlowTouch Technologies,
shared the awe-inspiring growth story of the company
UnifyCX Official retweeted
As our #EnterprisePlatform manager, you will lead the implementation & maintenance of ERP & other corporate systems across geographies. A degree in CS, CIS, MIS, or other technical degree is highly preferred. Apply at GlowTouch.com #GlowWithUs #Hiring #LouisvilleKY
UnifyCX Official retweeted
The fun at #GlowTouch continues! In a different spot for #April, look everywhere on GlowTouch.com for our hidden #20thAnniversary logo to win a $50 Amazon gift card. #GlowTouchis20 #HiddenLogoContest #PuttingPeopleFirst
UnifyCX Official retweeted
We have our March #HiddenLogoContest winners! Congratulations to employee Priyanka S. & non-employee Alan J. Both will receive a $50 Amazon gift card! For your chance to win in April, visit GlowTouch.com. It's fun & easy!
#GlowTouchis20 #TheUncommonBPO
UnifyCX Official retweeted
A testimonial from one of our Managers on her amazing journey and experience working with #DiyaSystems.
#CustomerServiceWeek #CustomerService #BPO #Diya #GlowTouch
UnifyCX Official retweeted
A testimonial from one of our Managers on his amazing journey and experience working with #DiyaSystems.
#CustomerServiceWeek #CustomerService #BPO #Diya #GlowTouch
UnifyCX Official retweeted
A testimonial from one of our Managers on her amazing journey and experience working with #DiyaSystems.
#CustomerServiceWeek #CustomerService #BPO #Diya #GlowTouch
UnifyCX Official retweeted
A few testimonials of our Agents on their amazing journey with #DiyaSystems.
#CustomerServiceWeek #CustomerService #BPO #Diya #GlowTouch
UnifyCX Official retweeted
A few testimonials of our Agents on their amazing journey with #DiyaSystems.
#CustomerServiceWeek #CustomerService #BPO #Diya #GlowTouch
UnifyCX Official retweeted
Shep @Hyken was opening keynote @CustContactWeek his 6 principles on the #ConvenienceRevolution is spot on. #customers will pay for and do more business if we make it convenient #ccwvegas19
UnifyCX Official retweeted
A7 human-centric -- human vs. customer -- thinking 4 P's -- you need to solve the problem, don't push product; grant access, don't push them to where products are; deliver value, don't quote a price; educate and inform, don't promote. That about covers it. #CXChat
UnifyCX Official retweeted
A7: Human-centric cultures cater to our intrinsic values, they help us realize our aspirational identities, and they don't forget to meet our fundamental needs or expectations. #CXChat
UnifyCX Official retweeted
A4. Interesting Q, @annettefranz Customer-centric implies helping a business whereas human centric implies helping a person. End is still the same: help them achieve a goal.
#CXChat
Q4. It has been said that human experience is more about purpose than about consumption (customer/consumer) or usage (user). What needs to change in the organization to shift to human-centricity? #CXChat
UnifyCX Official retweeted
A2: Behind every decision you make as a company (should be) a customer.
The key is don't do something b/c you think you should. Or because you always have. But b/c your customers want you to (or don't want you to) and they value it. #CXChat
UnifyCX Official retweeted
A2. Has to start with leadership. Being customer-centric is a business philosophy - so it can't be bottom up, has to be top down. #cxchat
UnifyCX Official retweeted
A6: Telling customer stories gained from VOC can be huge! Paints a picture for the senior leadership team of what the customer feels, makes the customer real and can accelerate improvements. #cxchat
UnifyCX Official retweeted
Amen. Need data to bring the maps to life, make them actionable, and so much more. Don't forget the data! #cxchat
A5 anyone notice that many #customerjourneymaps still don’t include key #data components, where operationalizing #CX is important? Show of hands, please? #CXChat
UnifyCX Official retweeted
Thought: In B2B world, the decision makers are often removed from the day-to-day experience of working with suppliers & service providers. If price, quality, etc. are within reason the experience is viewed by customers as secondary so gets less focus from supplier, too. #CXChat
Q2. Does this dilemma relate to why CX maturity has remained so low? If yes, how? #CXChat