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When System Integrators are in need of support, they come to Voitec. We specialise in Voiceover IP Switchboard Attendant Consoles and Contact Centres

Melbourne, Victoria
Joined December 2018
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Cisco Live Melbourne 2026! Visit Voitec at stand B27 to see samwin simplify call management and strengthen critical communications. 9-12 Nov. #CiscoLiveAPJC #Voitec
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Customers start in chat & switch to voice. #ConversationalAI keeps one knowledge base & one clean escalation path behind every channel. It resolves rather than deflects. Find out more ▶️ voitec.com.au/conversational…
A student waits 40 mins for a 40-sec answer. #Voitec modernises the #StudentExperience in AU & NZ, connecting to existing CRM & student systems. Learn more ▶️ voitec.com.au/higher-educati…
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#VoiceAI is not just customer facing. It handles #ITHelpDesk and HR queries internally too, taking repetitive requests off your team. Curious how it could work for you? Let’s talk. voitec.com.au/contact-us/
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First impressions matter! Modern #AttendantConsole solutions transform call handling with seamless distribution, real-time directory integration & smart analytics. Professional routing with full UC platform visibility. #CallHandling #Voitec
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Online #CustomerSupport shouldn't compromise #CustomerPrivacy. #Surfly #CoBrowsing restricts sessions to one tab: masked fields, no stored data, TLS 1.3 encryption. Built for finance, healthcare, legal & beyond. Contact #Voitec voitec.com.au/contact-us/
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AI isn't here to replace your #ContactCentre team. #Voitec #VoiceAI takes the routine, high-volume calls so people focus on what needs human judgement, with full context at handover. voitec.com.au/contact-us/
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#DHF26: 8,000+ #Healthcare leaders, AI on nearly every booth, and almost all of it clinical. #VoiceAI in the communications layer is still the overlooked gap. Our wrap-up, with @ArchiTech. voitec.com.au/digital-health…
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#Voitec is now the official distributor for #Heedify across AU and NZ. A native #MicrosoftTeams #AttendantConsole, live in under 60 minutes. No plugins, no workarounds. Let’s talk. voitec.com.au/heedify-offici…
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#CallVolume rising faster than headcount? #VoiceAI triages the simple enquiries and extends your service hours, so your agents focus on the complex issues. #ConversationalAI voitec.com.au/conversational…
#IVR moves callers through menus. #VoiceAI completes the process, retrieving records, checking orders, managing bookings end to end, then escalating to a human with full context. #Voitec is #ISO27001Certified. Find your solution. voitec.com.au/voice-ai-solut…
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Explaining issues over phone or chat is frustrating for everyone. #VisualEngagementTools like #Surfly #CoBrowsing lets agents guide customers in real time. No downloads, no confusion, enhanced #CustomerService. voitec.com.au/visual-engagem…
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Voice is often the last modernised, but it's the first thing customers notice. An outdated phone experience undermines all your #DigitalTransformation efforts. #VoiceModernisation matters. #Voitec is the solution. voitec.com.au/contact-us/
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First impressions happen on the first call. #Voitec provides #AttendantConsole solutions such as #samwin, #Heedify & #Cisco. Give your reception team powerful, seamless #CallHandling .
Cohesive support across every channel. #Voitec offers #ContactCentreSolutions that weaves CX Cloud, #ConversationalAI & #CoBrowsing into 1 seamless experience. Built for businesses that take customer service seriously. voitec.com.au/contact-centre…
A missed call in a hospital isn't just a missed call - it's a delayed referral, an unanswered alert, a family left waiting. Switchboards carry that weight. Their tools should too. #Voitec has the attendants to meet your requirements. voitec.com.au/attendant-cons…
Stop letting legacy telephony hold you back! 📞 Modern comms = Microsoft integration, compliance recording, #AIInsights & resilience. Enable hybrid work & cut risk. Unlock your potential with #Voitec tailored platforms. voitec.com.au/building-a-fou…
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Client asks about #VoiceAI. The meeting shifts. Everyone nods, but are they talking about #IVR replacement, automation, or something else entirely? Nailing the use case before scoping saves everyone time. Let’s chat. #Voitec voitec.com.au/contact-us/
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Switchboard vs #AttendantConsole vs #ContactCentre? What's the difference? We clarify the terminology & help #SystemIntegrators design the perfect blend of reception excellence and customer service. Let's talk! #Voitec voitec.com.au/contact-us/
The ArchiTech team is at #DigitalHealthFestival and Voitec is joining them on the stand! 8,000+ healthcare leaders, 2 big days. Visit us to explore #AIinHealthcare, secure networking & smarter patient engagement. Attending #DHF26? Come say hello or DM us. architech.net.au/dhf26
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