
Compassionate and inclusive Patient First Delivery Lead @NorthBristolNHS - passionate about changing culture to improve our organisation
Joined February 2019
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Patient First for Teams units focusing on metrics, status exchanges, huddles and improvement boards in todays interactive and informative session. Go teams - you are starting to build an improvement culture at NBT! @gilbert_helen @MariaKaneNHS
Frances Wason retweeted
Ready for the start of a new month 🤩📚here's a calendar of ideas to help inspire and practice kindness every day.
@NorthBristolNHS @NBTStaffExp @PandTNBT @NmskNbt @NSnahper @MedicineNbt @NBT_QSIT
@PhysioNbt @NBTWomenNetwork @ResearchNBT
@EducationNBT @NBT_Staffpsych
Amazing work Alison!
PFDS wave 4! What amazing work from Alison Cooper from Unit 27a Cardiology, an afternoon huddle to help with the flow! @WasonFrances @gilbert_helen @CharlotteMunda6 @NorthBristolNHS @PatientFirstNBT
Frances Wason retweeted
Our amazing colleague @sallygarbett is wiser today 🎊 wishing you an amazing day full of fun and amazing surprises ❤️ we are now waiting for the scones and strawberries 🍓😊
@gilbert_helen @WasonFrances @_naomiwakeman @CharlotteMunda6 @michellesamson_
Amazing!! Congratulations Wave 4!! Let’s get on with sustaining your knowledge now and you are well on your way to becoming improvement specialists in your own right. 👏🏾
PFDS Wave 4 Mod 8! They’ve GRADUATED! 🥳 What an amazing 8 weeks with a lot already in motion, connections being made and improvements already happening! See you for sustainment! 😊 @gilbert_helen @WasonFrances @CharlotteMunda6 @NorthBristolNHS @PatientFirstNBT @MariaKaneNHS
Frances Wason retweeted
A term I'm hearing more & more often in the world of large scale change is "agentic". Agentic people are able to lead change, make decisions, manage their own learning & act with purpose. Being "agentic" brings a higher level of personal initiative & autonomy than being "empowered". According to @thomassbateman, it’s the highest form of competence-related mindset: psychologytoday.com/us/blog/…. Being "agentic" isn't just a feeling or personal competence. It's a result of being in a system that supports people individually & collectively to make their best contribution.
Frances Wason retweeted
We need both divergent thinking (generating a wide range of views, ideas or possibilities) & convergent thinking (evaluating, comparing & narrowing down choices) if we want to find better solutions. Too often, we leave out the divergent phase altogether or we don't involve enough diverse voices for truly divergent thinking. Diversity & divergent thinking together can make a massive difference to outcomes:
sketchyideas.co/divergent-an…. Via @MrChrisJWilson @flyntrok
Frances Wason retweeted
Thank you Friday 🤩
It really does take a whole team of staff and volunteers to ensure patients get the right support!
We are glad you were treated with kindness and respect, this is really important to us.
#NBTCares
@NorthBristolNHS

ALT Thank you Friday post with quote saying “I was greeted and helped by one of your volunteers as soon I stumbled into A&E. She got a wheelchair and took me to AMU who were expecting me. I was assessed and started receiving treatment within 20 mins of arriving. All staff, med & non med, treated me with kindness and respect. With the help of the labs and x-ray department, my problem was diagnosed within a matter of a few hours and the most beneficial meds were prescribed as soon as the results were in. I was able to be discharged the next day. Thank you”
Frances Wason retweeted
Did you know that 5 minutes in fresh air benefits your wellbeing? Come enjoy a wellbeing walk 🚶with our Explorer Maps and visit our Green spaces
@NBTSustHealth @PandTNBT @NorthBristolNHS
Frances Wason retweeted
Patient First For Leaders Module 3, it’s day to learn how Leader Standard Work can help us to reflect and organise our schedule and work! @sallygarbett @gilbert_helen @WasonFrances @PatientFirstNBT @NorthBristolNHS
Frances Wason retweeted
Need an evidence search?
Ask the experts - your library team are here to help🤩! 📨[email protected] or Search - 'literature search' on LINK.
@NorthBristolNHS @NBTStaffExp @PandTNBT @NmskNbt @NSnahper @MedicineNbt @NBT_QSIT
@PhysioNbt @NBTWomenNetwork @ResearchNBT
Frances Wason retweeted
What a cracker of a Friday for Patient First - 💥Module 3 Patient First for Leaders - thrashing out Leader Standard Work- being kind to ourselves through optimising our time in our roles for our patients and colleagues #sustainableimprovement#timeisprecious @NorthBristolNHS
Frances Wason retweeted
PFDS Wave 4 Module 1 and A3 training ready to go…. @WasonFrances @gilbert_helen @NorthBristolNHS @PatientFirstNBT @MariaKaneNHS @_naomiwakeman @CharlotteMunda6
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