Compassionate and inclusive Patient First Delivery Lead @NorthBristolNHS - passionate about changing culture to improve our organisation

Joined February 2019
Patient First for Teams units focusing on metrics, status exchanges, huddles and improvement boards in todays interactive and informative session. Go teams - you are starting to build an improvement culture at NBT! @gilbert_helen @MariaKaneNHS
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Ready for the start of a new month 🤩📚here's a calendar of ideas to help inspire and practice kindness every day. @NorthBristolNHS @NBTStaffExp @PandTNBT @NmskNbt @NSnahper @MedicineNbt @NBT_QSIT @PhysioNbt @NBTWomenNetwork @ResearchNBT @EducationNBT @NBT_Staffpsych
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Amazing work Alison!
PFDS wave 4! What amazing work from Alison Cooper from Unit 27a Cardiology, an afternoon huddle to help with the flow! @WasonFrances @gilbert_helen @CharlotteMunda6 @NorthBristolNHS @PatientFirstNBT
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Our amazing colleague @sallygarbett is wiser today 🎊 wishing you an amazing day full of fun and amazing surprises ❤️ we are now waiting for the scones and strawberries 🍓😊 @gilbert_helen @WasonFrances @_naomiwakeman @CharlotteMunda6 @michellesamson_
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Amazing!! Congratulations Wave 4!! Let’s get on with sustaining your knowledge now and you are well on your way to becoming improvement specialists in your own right. 👏🏾
PFDS Wave 4 Mod 8! They’ve GRADUATED! 🥳 What an amazing 8 weeks with a lot already in motion, connections being made and improvements already happening! See you for sustainment! 😊 @gilbert_helen @WasonFrances @CharlotteMunda6 @NorthBristolNHS @PatientFirstNBT @MariaKaneNHS
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Frances Wason retweeted
A term I'm hearing more & more often in the world of large scale change is "agentic". Agentic people are able to lead change, make decisions, manage their own learning & act with purpose. Being "agentic" brings a higher level of personal initiative & autonomy than being "empowered". According to @thomassbateman, it’s the highest form of competence-related mindset: psychologytoday.com/us/blog/…. Being "agentic" isn't just a feeling or personal competence. It's a result of being in a system that supports people individually & collectively to make their best contribution.
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Frances Wason retweeted
We need both divergent thinking (generating a wide range of views, ideas or possibilities) & convergent thinking (evaluating, comparing & narrowing down choices) if we want to find better solutions. Too often, we leave out the divergent phase altogether or we don't involve enough diverse voices for truly divergent thinking. Diversity & divergent thinking together can make a massive difference to outcomes: sketchyideas.co/divergent-an…. Via @MrChrisJWilson @flyntrok
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Thank you Friday 🤩 It really does take a whole team of staff and volunteers to ensure patients get the right support! We are glad you were treated with kindness and respect, this is really important to us. #NBTCares @NorthBristolNHS
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Did you know that 5 minutes in fresh air benefits your wellbeing? Come enjoy a wellbeing walk 🚶with our Explorer Maps and visit our Green spaces @NBTSustHealth @PandTNBT @NorthBristolNHS
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Patient First For Leaders Module 3, it’s day to learn how Leader Standard Work can help us to reflect and organise our schedule and work! @sallygarbett @gilbert_helen @WasonFrances @PatientFirstNBT @NorthBristolNHS
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Need an evidence search? Ask the experts - your library team are here to help🤩! 📨[email protected] or Search - 'literature search' on LINK. @NorthBristolNHS @NBTStaffExp @PandTNBT @NmskNbt @NSnahper @MedicineNbt @NBT_QSIT @PhysioNbt @NBTWomenNetwork @ResearchNBT
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What a cracker of a Friday for Patient First - 💥Module 3 Patient First for Leaders - thrashing out Leader Standard Work- being kind to ourselves through optimising our time in our roles for our patients and colleagues #sustainableimprovement#timeisprecious @NorthBristolNHS
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PFDS Wave 4 Module 1 and A3 training ready to go…. @WasonFrances @gilbert_helen @NorthBristolNHS @PatientFirstNBT @MariaKaneNHS @_naomiwakeman @CharlotteMunda6
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