A #VictimOfSlowVisaProcess who dreams of a lean-agile-transparent bureaucratic system, where applicants are treated like customers.
Joined February 2020
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Thinking aloud...the opening of tourism Vs people of VV area🇿🇦who might need exception for travel ban for special reasons that are 'essential' #WorkIsNotTourism #WorkBeforeToursim #WorkIsEssential @BMI_Bund @HeikoMaas @AuswaertigesAmt
Please share any other perspectives/thoughts
@lebarade In first week of May I had called your support team & was informed that new SIM will arrive within month of May.On 13 June I moved out of the old apartment & till that day I didn’t get the SIM. My SIM expires on 30 June Whose fault is this? Alrdy sent u DM 2 days back
Because you ask ppl to DM you for help , I did that but to no avail and now I’m posting here ! Your call center is of no help either . What’s going on this is unprofessional !
In first week of May I had called your support team & was informed that new SIM will arrive within month of May. On 13 June I moved out of the old apartment & till that day I didn’t get the SIM. My SIM expires on 30 June Whose fault is this ?
@lebarade new SIM didn’t arrive though I had updated my address in first week May. Your support team has informed me that the SIM shall arrive within May.On 13 June I moved out of this apartment & SIM wasn’t there. Whose fault is this? I’ve updated my address yet again! Bad !!
Discussed 1st principles with team & if they see areas where these are ignored; then I picked WIP as we hv a lot of this. Couldn’t generate interest & they had reasons for WIP & don’t see an issue. What can I do different & if I must be persistent abt 1st principles, thoughts ?
How to set up Community of Practice in a way that people feel motivated to sustain it. How do we drive a mindset of continuous learning where ppl volunteer to share knowledge. I’m influencing for this as opposed to having a leader responsible for organising something each time
Thanks 🙏 when you say ‘ issues’ do you mean pick the first vector “did we …small item of value” & ask what small mean/ fr whom etc. & do we work on such small items - usually / never/ rarely ? And if the answer is never /rarely then identify why and how we can in the future??
Intend to use Value stream impedance Score card in the team retro. Currently thinking how to go about introducing it to the team, then discuss the vectors n how we fare against each, & focus on specific ones in order to improve our WoW. new approach, any tips please?
Indeed v.important to be a real good coach! also, imo having the mindset to be curious & accepting that a scrum course doesn’t make one a coach (getting past the ‘mount stupid’ quickly )
That’s where I’m looking forward to your Amplio@org & reading the guidance under your new chapter explaining agility to exec. It’s a tricky path when working with founders who are also executives & used to certain ways for as long as the company has existed
Yes often but not In the current context and therefore looking for ways to move the needle. The issues eroding the system are beyond the teams sphere of direct influence , but it’s impacts can be seen across
You are the face, the business I pay to receive an item. so when you say deal with the logistics company yourself,it doesn’t sound right in certain contexts.
We pay not to simply place an order on your platform but to receive the product we purchased...isn’t it ?
@Zalando 1.u didn’t meet ETA 2.nearly lost my order 3.despite your agent assuring that my order won’t be left with neighbours while I’m out of town instead kept at DHL post office you still leave it at neighbours 4. Ineffective inefficient logistic partner 5. Ineffective agents
@Zalando don’t be output focused (which entails - not delivering on time , delivering to random neighbours despite requests from customer to not do so, not taking ownership of your logistics shortcomings) BE OUTCOME FOCUSED- value in the hands of the customer on time !