Helping dealers move more vehicles through the service lane faster with efficient, transparent service technology. A Cox Automotive brand.
Mission, KS
Joined March 2012
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Your service lane may be your strongest retention tool.
Anya Schlesener explains why getting customers back for that first service visit can help build loyalty—and increase the likelihood they return for their next vehicle purchase.
cox.auto/usr73
Top dealers are taking a strategic approach to combat declining dealership service share.
Find out how you can retain more service customers and boost revenue: cox.auto/uqPuk
From new hire to top performer in under a year.
Fred Martin Auto Group credits Xtime for streamlining service operations and driving ~35% YoY gross profit growth.
Hear why they say it’s a game changer: cox.auto/up5Fm
What happens after the sale matters more than ever.
In this Xtime @Automotive_News interview, Anya Schlesener shares: 74% of customers who return for service are likely to repurchase vs 44% who don’t.
The service lane drives retention and long-term revenue.
This episode of Up to Speed hosted by Emma Hancock features Anya Schlesener, Vice President of Dealer Operations at @CoxAutomotive, discussing new research on how the service lane drives customer lifetime value. #sponsored
Service is the doorway to long-term customer loyalty. And it all hinges on scheduling that first appointment.
See what @GuyDealership has to say.
Most dealers obsess over closing the sale:
The smart ones obsess over the service drive more…
74% of buyers who return for service, repurchase from that dealership (while only 44% of non-service customers buy again)
That 30-point gap is pure lifetime value sitting on the table.
The fix isn't complicated —
Most customers don't skip service on purpose. They just don't book it.
Make scheduling effortless … and the numbers follow.
Bottom line: the service drive isn't just a profit center.
It's the loyalty engine.
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Data via @Xtime | Check out the Cox Automotive Vehicle Ownership Study for more insights here: carguymedia.com/4mwiBTd
Fixed Ops is your growth engine. Vehicles are older, service demand is up, and customers expect transparency + convenience.
Dealers who act now will win.
Read the blog: cox.auto/umb5z
Transform your service department into a profit-making machine. Check out the fixed ops content that top dealers turned to in 2025 to see how you can boost efficiency, satisfaction and long-term customer loyalty.
Get started: cox.auto/ulCin
That's a wrap on Day 2 at #NADA2026!
Thank you to everyone who stopped by the booth. Our team loved connecting with you. Your passion and drive to lead your business to success is why we do what we do!
We're back tomorrow morning! See you then!
Xtime is bringing you a first-look at breakthrough AI + automation at NADA 2026—built to boost service efficiency.
Get the preview, and come see us at the @CoxAutoInc Village to discover more. 👉 cox.auto/uj35S
Skyler Chadwick shows how Xtime helps service teams boost efficiency, loyalty, and revenue.
See it at NADA—book your demo today: cox.auto/ujAbD
Ready to elevate your service department? Learn how leading dealers use Xtime tools to build loyalty, speed up approvals, and increase revenue.
Download our latest eBook today for these insights and more: cox.auto/ujxdW
Service managers face rising expectations and tighter margins.
Tiffani Stefanescu of Xtime shares how fixed ops teams can deliver value and protect margins.
Let’s connect at NADA: cox.auto/ujv8P
Boost service performance with Xtime’s end‑to‑end fixed ops suite. See how you can streamline scheduling, inspections & engagements at #NADA2026.
Book your demo today: cox.auto/ujqUI
Power up your fixed ops with AI and automation!
Visit the @CoxAutoInc Village during NADA 2026 in Vegas to see how smart tech drives targeted outreach and speeds up service lane efficiency—helping maximize revenue and retention.
Schedule your visit: cox.auto/ujmSQ
Discover a fully connected service experience with Xtime at #NADA2026!
Explore AI and automation innovations that are shaping the future of fixed ops.
Secure your demo: cox.auto/ujiVs
Is your dealership ready for the future of service?
Digital solutions help teams boost efficiency and keep customers coming back. Find out how personalization and smart tech are changing the game: cox.auto/ujcYH
The service lane is evolving!
Discover how digital tools are streamlining appointments, service updates, and approvals—making every visit faster and more transparent for customers in our latest blog post: cox.auto/ujcYA
Sometimes older vehicles with more expensive ROs aren’t the ones that are most valuable to a dealership.
Skyler Chadwick explains why engaging—and retaining—customers during their first six years of ownership is critical to profitability.
Watch now: cox.auto/ujbNw
Feeling the impact of fluctuating markets? Use these 4 strategies in your service department to boost revenue.
Get started: cox.auto/ui4Yu
AI is reshaping fixed ops.
In this @Automotive_News video, Anya Schlesener shares how Xtime is using AI to boost scheduling, transparency and shop efficiency.
Don’t miss it 👇
In this edition of "Up To Speed," host Emma Hancock speaks with Anya Schlesener, Vice President and General Manager @Xtime by Cox Automotive, as she shares how digital tools and proactive engagement are key to regaining trust and profitability in fixed operations. #Sponsored