Zack Reneau-Wedeen retweeted
Manat started as an intern, and now she's an engineer building our voice products. She did an amazing demo of Tandem Voice and Persona Studio today. Here we are celebrating with her parents after the keynote.
Zack Reneau-Wedeen retweeted
Since its origins at Palantir, the term "Forward Deployed Engineer" has described wildly different jobs, yet today it's one of the fastest-growing roles in AI.
Check out @natalie_meurer, Head of Agent Engineering at Sierra, at the AI Engineer World's Fair for a historical tour of one of tech's most misunderstood roles, and why its biggest contradiction may explain where the industry is headed next.
🕐Tuesday, June 30 @ 1:30pm | 📍Moscone West, Room 2020
Zack Reneau-Wedeen retweeted
I’m excited to announce that Sierra has acquired Opera Tech in Japan.
Opera’s co-founders, Keita Morikawa and Kiyo Kunii, started the company with the simple idea that AI could help businesses deliver high-quality customer experiences at scale. We’re so excited to have them join us to lead Sierra in Japan. sierra.ai/blog/sierra-acquir…
Zack Reneau-Wedeen retweeted
In case you missed it: here’s everything we launched at Sierra Summit. 🚀🏔️
1⃣Publish to ChatGPT
2⃣Live Assist
3⃣New Journeys
4⃣Workspaces
5⃣Integrations Library
6⃣Explorer
7⃣Expert Answers
8⃣Agent Data Platform
sierra.ai/blog/agent-os-2-0
Zack Reneau-Wedeen retweeted
What does it actually take to build and ship AI products that work at scale?
At AI Native Summit 2025, we’re bringing together some of the most experienced product leaders for a candid, tactical conversation about building AI products people actually use:
🎤 Antonia Woodford – Head of Growth, ChatGPT @OpenAI
🎤 Zack Reneau-Wedeen – Head of Product @SierraPlatform
🎤 Eddie Zhou – Founding Engineer @glean
🎤 Selena Wang – Product @Harveyaisol
This panel will go deep on:
➡️ Defining and measuring actual value delivered
➡️ Balancing pushing the boundaries of model capabilities with shipping reliable products to enterprise customers
➡️ Surprising lessons learned from shipping AI products
➡️ Choosing different product strategies for vertical vs. horizontal applications
And much, much more
📍 September 10, 2025 | @SFJAZZ , San Francisco
🎟 Limited spots left, register now! lnkd.in/gaZis6Fr
CC @ZettaVentures
Zack Reneau-Wedeen retweeted
Simulations are a new kind of testing for a new kind of software, simulating conversations between AI agents and mock personas ensure reliability at scale sierra.ai/blog/simulations-t…
Zack Reneau-Wedeen retweeted
Whether you no code or know code, Sierra helps brands build better, more human customer experiences fast ... and all from one platform. sierra.ai/blog/serving-custo…
Zack Reneau-Wedeen retweeted
Chat AI? Delightful.
Call customer service and get a phone tree? The worst.
Product Manager @zackrw explains how Sierra is changing that.
🎥 See how in this Q&A. youtube.com/watch?v=KbfSYdns…
Zack Reneau-Wedeen retweeted
We’re thrilled to announce our international expansion with the opening of our third office in London. As a global center of innovation, the UK has long been home to exceptional talent, and we’re excited to grow our presence and collaborate with the best. 🇬🇧
Think you’re a match? Discover open roles: jobs.ashbyhq.com/Sierra/1a06…
Zack Reneau-Wedeen retweeted
Sierra AI agents can now pick up the phone sierra.ai/blog/sierra-speaks
Zack Reneau-Wedeen retweeted
Sierra partnered with @Casper to launch Luna 2.0, their AI agent delivering 24/7 personalized customer support. From helping with mattress purchases to driving lifelong loyalty, Luna 2.0 is transforming the shopping experience!💤✨️
Learn more: sierra.ai/customers/casper
Zack Reneau-Wedeen retweeted
Sierra's research team just published 𝜏-bench, a novel new benchmark to evaluate AI agents' performance and reliability in real-world settings. The results show that that agents built with simple LLM constructs (like function calling or ReAct) perform poorly on even relatively simple tasks, highlighting the need for more sophisticated agent architectures like the approach we've taken with Sierra's Agent OS. sierra.ai/blog/benchmarking-…
