I've been in the web hosting industry since 2015, building and acquiring brands including @LaunchCDN, @BulkBuyHosting and @NameSanity. Also divested a few. :)
Chiang Mai, Thailand
Joined July 2016
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- Following152
- Followers602
- Likes595
Same as one of the @cotopaxi bag colour schemes.
In a day where everything seems to be the same color we need to remember that in 1996, Volkswagen released the Golf Harlequin in these colors
You can just do things
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Masked Emails save the day again.
I bought tickets to see the @HoustonRockets while in the US, and created a unique email address for the purchase.
I've received 4 emails from them, trying to sell season tickets, with no opt-out link.
Deactivated that email this morning.
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A great mental framework for SaaS Founders:
Every support ticket is a failure of your systems.
* Issues with the UI/workflows
* Support docs not helpful
* Marketing site lacking info about your offering
* Technical bugs that need to be fixed
Use them to drive improvements.
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Had such a great time at @MicroConf in Denver.
If you are looking for help with your online business, my DMs are open.
I enjoy chatting to other business owners about systems, processes and content marketing.
Kevin Graham retweeted
Spend less time on "two-way door" decisions than "trapdoors." If the decision is reversible, the cost of analysis paralysis is often worse than making the wrong decision and reverting.
(Originally a model from Amazon.)
-- @_KevinGraham at MicroConf
Kevin Graham retweeted
Four questions to ask re: outsourcing:
- Is scope clearly defined?
- Is it a core competency?
- Is it radically less expensive to outsource than do in-house?
- How will you monitor the work?
@_KevinGraham
The one question that I keep being asked at #CloudFest: “You came all the way from Thailand for this event?”
Yes, yes I did. And I’m so glad that I did.
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If you use @Fastmail and want to be able to quickly and easily create new Masked Email aliases, then check out this free PHP script that I just shared on my blog: kevingraham.com/fastmail-mas…
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Onboarding a new team member is always a great way to find all the holes in your processes and documentation that have been papered over in the past.
Every time I do it, I’m always embarrassed by the lack of documentation for some things that are institutional knowledge.
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Based on this tweet thread from @Patticus yesterday, I've just sent my first reactivation campaign email.
Had been collecting those emails to send a cancellation follow-up, so it was easy to mail that same list for a reactivation campaign.
Interested to see how it performs!
This quoted post is unavailable.
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Had a new team member start today in our Customer Support operations.
On his first day, he found a small bug in our troubleshooter system that has existed since I wrote it over a year ago.
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Swapping work emails to desktop only has meant I'm a lot more vigilant about unsubscribing from lists that I don't care about, rather than just quickly swiping left and archiving the email.
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Deploying to prod on Friday before a week long break for a conference? ✅
Added new functionality for @BulkBuyHosting and @LaunchCDN customers to be able to reset all of their site passwords.
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I've had Bose QC35s since 2017.
Just swapped the ear pads because they'd started to degrade and drop small black pieces when used. Less than $4 and took about 5 mins to swap, and dramatically improves the experience again.
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If you want to swap from @googlefonts to @BunnyCDN's privacy-protecting mirror, then here's a simple set of .htaccess rules to do that: kevingraham.com/htaccess-rul…
Thanks again to Chef Andy Ricker (@pawkhrua) for an amazing and memorable evening.
